hi
i have this problem when i try to read some ecu :
Unsupported Interface
it's happened after last update firmware
we send support ticket but no responed
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hi
i have this problem when i try to read some ecu :
Unsupported Interface
it's happened after last update firmware
we send support ticket but no responed
having the same issue, after update cannot use my interface at all tried multiple PC's removing and reinstalling VCM suite and drivers contacted support 4 days ago and still no reply
very frustrating
What is your ticket number?Quote:
Originally Posted by stroker007
I'm sorry you are having an issue, we are off on the weekend and Monday(today) is a holiday for us so if you emailed late on friday we likely just didn't get a chance to reply before the long weekend.Quote:
Originally Posted by sarkis
Hi Bill, My ticket number is 22621 im on windows 10 with the latest updates, recommended drivers, net framework. In device manager i only see USB Serial Converter even after installing the drivers. VCM scanner works fine and i can sync my interface just not connect to the vehicle. I have used this Laptop in not too long ago however it will no longer connect nowQuote:
Originally Posted by Bill@HPTuners
22676
Im have the same problem right out of the box
I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.comQuote:
Originally Posted by Jacs89
Guy replies to every comment but doesn?t say how to fix it !! So frustratingQuote:
Originally Posted by Bill@HPTuners
Makes his first and only post and it is negative who knows if he even has an issue !! So frustratingQuote:
Try being on their side.
The fix is to open a support ticket and we'll get you sorted. Its not something we can fix via a forum post.Quote:
ticket 48481
working remote today and mvpi2 fails to resync after a update. re downloaded drivers and suite, even bought credits to try that. won't read the vehicle or resync if I try that.
it erases, programs and then fails to resync after 8 tries.
updated Tuesday and used it with no problems until this morning
Thanks
resync issues vs unsupported interface are two completely different issues that are unrelated.Quote:
Originally Posted by saon