MPVI2+ Stuck at "Reading from interface..." after failed firmware update

Hi all... MPVI2+ came this week, so I downloaded and installed the latest HPT suite (4.10.5) onto my Win10 laptop, then connected the new MPVI2+ dongle. It indicated there was a firmware update available, tried to update, and then failed to do so. Subsequently when I click "Retry" under Resync Interface, it simply indicates "Reading from interface..." and does nothing and sits there forever.

When I click Retry, the STAT light on the dongle (which is normally flashing slow green when plugged into the laptop) flashes white three times, then returns to a slow green blink.

I have restarted Windows a couple times, and see the same behavior each time.

I also tried the beta VCM Suite (4.11.258 Beta) but see the exact same behavior.

Is there a way to re-initiate the firmware update, or is this essentially bricked out of the box?

I would suggest opening a support ticket so we can troubleshoot your issue further, unfortunately this issue isn't something we can troubleshoot via the forum. https://support.hptuners.com/

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Originally Posted by Bill@HPTuners

I would suggest opening a support ticket so we can troubleshoot your issue further, unfortunately this issue isn't something we can troubleshoot via the forum. https://support.hptuners.com/

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Ticket 22458, thanks Bill.

Experiencing same issue here. Device was functional and now hangs up at the same place. Any updates on how you resolved this issue?

PEBKAC--this was on me. In case anyone else with limited experience ever has the same issue, the MPVI2 device required a firmware update. I didn't realize you have to plug the device into your vehicle and your computer to trigger the firmware download. Problem solved!

so am having the same issue almost word for word, i have a mpvi3 got it a week ago and went to update it and it gets hung up as well even tried it in the vehicle and with different computers and cables any thoughts?

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Originally Posted by Christian N

so am having the same issue almost word for word, i have a mpvi3 got it a week ago and went to update it and it gets hung up as well even tried it in the vehicle and with different computers and cables any thoughts?

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I was able to resolve the issue by plugging the MPVI into my laptop and into the OBDII port on my truck at the same time, while connected to wifi/internet. Once connected to the truck with the scanner open, it recognized the need for a firmware update and completed the whole process in a couple of minutes. I haven't seen this issue since.

Hope you're able to get it resolved quickly

i have tried to just let it set and connect it just stays at reading from interface it will flash white a few times and go back to slow green flash honestly i want to get it back to working condition because i saved up for this thing for the longest and one week is all it last

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Originally Posted by Christian N

i have tried to just let it set and connect it just stays at reading from interface it will flash white a few times and go back to slow green flash honestly i want to get it back to working condition because i saved up for this thing for the longest and one week is all it last

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I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com

yes i have a ticket number i didnt have the debug log attached with the ticket
ticket number (68065)

okay made a new ticket with debug file linked ticket number 68094

Okay so Charlie G from the support reached out and told me to download the beta version and it updated almost immediately

awesome, glad to hear!

I just had this problem

To fix I load current beta version of vcm suite launch vcm scanner connect to the vehicle like your going to datalog and it triggerd the firmware update
before this i tried to resync from vcm editor rtd flash and vcm scanner and it would just say "Reading from interface..." and sits there forever.

Any update on this from users? My MPVI2+ is doing the same thing. And now it's just stuck there. Won't connect, won't read, won't even connect to the scanner anymore. I opened a ticket but they don't want to help anymore since I tried it on a Mac running windows (I understand that part), even though it also wasn't working on a native windows.