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I have a problem resyncing a new mpvi3 unit to editor have ticket as well but no resolve, tried beta nothing , tried driver updating nothing, tried removing and reinstalling all software this is on windows 11 everything works ok with old mpvi pro. no problems
What is your ticket number?
ticket 424825
Any update? Im experiencing the same issue. Thanks - Barry
nothing being ignored now and hasn't been resolvedQuote:
Originally Posted by barryowens
Quote:
Originally Posted by precisionconcepts
all fixed up had a friend come over and he was able to find the correct drivers the downloaded latest drivers from the hp site would not work!! even said everything was "up to date"
MPVI3 devices do not use drivers.Quote:
Originally Posted by precisionconcepts
It is a plug and play device.
Im also having issues. MPVI3 had it a few months used it to read/flash 1 vehicle and then I got it out today after a month of being out back in the box and it will not resync.
Tried 3 different computers no luck, installed the TDN app and tried and the same result. I tried updating the resource files and I got ? interface is busy please wait until it finishes process? or something like that and it does that message if you try updating files, deleting files, or updating the Bluetooth firmware. It says mpvi3 firmware is up to date and it shows my credits and license history info on both the app and computer but it will not resync ?resync failed. Please contact support?.
(Yes I have submitted a ticket and my license and debug files with the vom suite info log.)