Attachment 154970
What is the best way to go about this? just got my swap buttoned up and cant get the mpvi3 to sync up.
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Attachment 154970
What is the best way to go about this? just got my swap buttoned up and cant get the mpvi3 to sync up.
Link is in my signature.
Could also use some help with this issue.
Support
Nov 10, 2024, 1:54 PM
Your request (458217) has been received and is being reviewed by our support staff.
Our support tech has been in back & forth contact with you, you hadn't responded to his last message until yesterday evening. He should be responding shortly.Quote:
Originally Posted by marleyperformance
Having an issue with my resync. I purchased credits last week and it still wont update. Also wont update from help screen. Has same message.
Please open a support ticket.Quote:
Originally Posted by uarperformance
did you get a resolution? wondering your time frame, as i too have this issue.Quote:
Originally Posted by uarperformance
one of our tech's replied to you a short time ago. CYMQuote:
Originally Posted by whatamidoing
I had the same issue to contact support on my MPVI2 after a forced firmware update and after it gave a red light status. I figured out the failed part after some testing since I do electronics repair. Mine had a hardware failure so I ordered a new NXP MK26FN* chip. My unit was out of warranty so I took on repairs myself. Anyone have a copy of the firmware I can flash to a new blank chip to get this thing going again? I can provide my serial number in a message if needed. I just wanna get this thing working again since I had customers tunes linked to the MPVI2. If I cant get help can I at least get licenses transferred to my MPVI3? I like my MPVI2 still since its more compact to fit in my labtop bag. The MPVI3 is bulky for some OBD2 ports and I have to use an extender on some vehicles when I do just some datalogging to see what's going on with a customers car. Any info would be great especially a copy of some firmware to put back on my new chip and resync it again.
yep, got it resolved, thanks.
Having the same issue with my mpvi 3
"Re-sync failed contact custom support "
When I want to add device to web it displays that
"Interface does not exist "
Kindly help
So did you contact customer support?Quote:
Originally Posted by JIMMARA
wonder what their avg response time is on super bowl sunday