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Hi , I am new to tuning and this forum , I bought tuning software so I can play with my truck , can't get to the licensing part , after scanning it tells me definitions failed to load and to contact HP tuners , I did yesterday morning but still have not heard anything back , is there something I can do to fix this problem or is this on there end ,thanks for any help
Likely on our end.
Ok so is there a fix that has to b downloaded or is there something else I need to send over , I emailed the attachment with it thanks
You will have to wait for support to get back to you.
Any ideas on how long it usually takes for them to get back to ya ?
if you emailed over the weekend you SHOULD receive a response from us by Tuesday(we play alot of catchup on monday after a weekend but usually can get through everything by the end of the day).
Ok thanks