"Unlicensed Vehicle" ticket #222689

After numerous searches found that almost all of these required a ticket to be submitted. Ticket # 222689 created.
When going to 'write entire' as told by my tuner, it simply says unlicensed vehicle.
Went and bought another 2 credits because the tuner said i need to license this tune since it says "unlicensed vehicle". Go to write entire after purchasing 2 more credits and it does the same thing. Nowhere does it allow me to apply credits. $100 down the drain.

I did do a thing, and delete the license.vat as suggested in another thread that had the exact same issue and now it won't even allow me to write at all so i'm even further from the solution that i was before. Will wait for HPtuners to respond.

Did they ever get resolved? I had something similar happen today. A vehicle I've written many times came back for some tune changes and now it suddenly says Unlicensed Vehicle. Under License information it clearly shows it being licensed.

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Originally Posted by mechanicboy

Did they ever get resolved? I had something similar happen today. A vehicle I've written many times came back for some tune changes and now it suddenly says Unlicensed Vehicle. Under License information it clearly shows it being licensed.

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Please open a support ticket with your issue.

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Originally Posted by delfrantz

I got same error as well, should I also open support ticket??

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Any resolution? I am stuck too. And I submitted the ticket. I hate the submit and wait game

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Originally Posted by Plum7o2

Any resolution? I am stuck too. And I submitted the ticket. I hate the submit and wait game

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I decided to do a little trouble shooting. After I was able to activate the license/use the credits. It was still saying I did not have a license for this file. I noticed it was showing the Transmission file (that I did Not purchase credits for) and if you click ok do not license it just closes the box. I thought about this.... I re-read from my car and decided NOT to read the transmission as to create a file solely for the engine parameters.
Read. tried to write again and all was gravy.

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Originally Posted by Plum7o2

Any resolution? I am stuck too. And I submitted the ticket. I hate the submit and wait game

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delfrantz, his post was spam, not legitimate you could tell by the spammy links in his signature, bye:hi:

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Originally Posted by Plum7o2

I decided to do a little trouble shooting. After I was able to activate the license/use the credits. It was still saying I did not have a license for this file. I noticed it was showing the Transmission file (that I did Not purchase credits for) and if you click ok do not license it just closes the box. I thought about this.... I re-read from my car and decided NOT to read the transmission as to create a file solely for the engine parameters.
Read. tried to write again and all was gravy.

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The only TCM we charge for is the T87/T87A, if your vehicle doesn't use one of those thats not your issue. With that said the most common issue is reading the FSCM which some people don't want to touch, the FSCM's all require a license though so I'd say a good 95% of the "unlicensed vehicle" tickets we get are related directly to that. So much so that we have a sticky for it in the gen 4 gm car/truck section just so people are well aware of this if they happened to miss it on our supported vehicle list.

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Originally Posted by Bill@HPTuners

The only TCM we charge for is the T87/T87A, if your vehicle doesn't use one of those thats not your issue. With that said the most common issue is reading the FSCM which some people don't want to touch, the FSCM's all require a license though so I'd say a good 95% of the "unlicensed vehicle" tickets we get are related directly to that. So much so that we have a sticky for it in the gen 4 gm car/truck section just so people are well aware of this if they happened to miss it on our supported vehicle list.

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This gets asked about a ton on my end too for remote tuning customers. I really think it would make more sense to have the software default to Read Entire for ECM and TCM, and Do Not Read for the other modules. At that point, the user would need to go in and change those to Read Entire if they want to or are instructed by their tuner to read the extra modules. Would cut down on a lot of confusion, and as you say 95% of support tickets related to Unlicensed Vehicle questions.

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Originally Posted by veee8

This gets asked about a ton on my end too for remote tuning customers. I really think it would make more sense to have the software default to Read Entire for ECM and TCM, and Do Not Read for the other modules. At that point, the user would need to go in and change those to Read Entire if they want to or are instructed by their tuner to read the extra modules. Would cut down on a lot of confusion, and as you say 95% of support tickets related to Unlicensed Vehicle questions.

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Its a catch 22 and would require alot more coding work vs us taking the 2 seconds to explain it via support email. Likely won't happen anytime soon if ever. The more likely outcome would be us setting it to read no modules and have the USER select what modules he/she wants to read that way the onus is on the user and not us.