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I purchased the VCM suite with 3 licenses and the usb to OBII in 2013 and used one license to tune my 06 GTO. I went on a vacation and now the website is changed and I can't access my account. My credentials work on the forum but not my account to access my software application key. I have submitted a ticket and was asked to provide a picture of my unit serial and have not heard back since. Please help
Create a new account, we all had to do it.
Then add your MPVI into the devices section and everything should sync back up.
I attempted to do that myself but I don't have my application key anymore due to my Cox getting shut off. All I have is my Serial# from my MPVI and an open ticket.
Quote:
Originally Posted by 5FDP
Open the editor and put your MPVI into the computer, then click the blue information dot. Click the information dot again and it will bring up all your data on the MPVI. All the cars you have a license for and the current application key.
Thanks for the tip and I will attempt it again tonight and let you know.
Quote:
Originally Posted by 5FDP
Ok I don't see anything that says application key but I tried whatever I thought might work. I tried to put it in
"My Devices" on in the dashboard and got invalid key in all fields and in VCM Editor - Help - MPVI Application Keys. Here are my results to see what I'm missing. Thank you!!
9/21/2020 5:28:05 PM
VCM Suite Product: VCM Editor 4.8.7
Operating System: Windows 10 (build 18363)
Microsoft .NET: 4.0.30319.42000, 4.7.1 or later
CPU: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Available Memory: 11,723 MB
Device ID: 1217416733
Available License Slots: 407/409
[Specific Vehicle]
2006 Pontiac GTO (8 cyl), 86YMUMM053503RAS, [2006 GTO TN], (GM: 2)
ID: 1217416733
Hardware: 0121
Firmware: 0121
PartNumber: 0000006220
BuildDate: 11/20/2012 12:00:00 AM
InterfaceOnTime: 00:22:30.7150000
ROM: 00 3F 00 81 00 01 00 00 FF
Config: CC 88 00 00 00 40
System Info: F7 00 00 01
Comm Errors: 40 00 00 00 00
SPI Info: 40 15 FF FF 4E 41 00 00
VehicleConnectedTime: 00:22:30.7800000
DetectedProtocols: CAN
Protocol Info: ISO 15765-2, J1962: CAN, 500 kb/s
ECM: 7E8, CAN - E40, GM Gen4 V8
VIN: 6G2VX12U56L564863 - 2006 Pontiac GTO, 6.0 L, V8
Serial: 86YMUMM053503RAS
OS: 12604792
Calibration IDs: 12604792, 92189027, 92189029, 92189031, 92189033, 92189025, 12597760, 92189034
Calibration VNs: 00000090, 00007C83, 000009DB, 000071A3, 00002147, 0000781E, 000019D4, 000053AF
Basic PIDs: 43
Trouble Codes:
Controller Type ID By OS: 5020
Diagnostic Requirements: None
Scanning Methods: ISO 15031-5 Mode 0x01 Functional, ISO 15031-5 Mode 0x01 Physical, SAE J2190 Mode 0x22, HPT Mode 0x23, GM Mode 0x2C 0x2D 0xAA, CAN Listener
Quote:
Originally Posted by 5FDP
I guess support will be the only way.
My application key comes right up when I do it on mine.
Well hopefully they see me here since I haven't heard back since covid hit. Thank you for your help.
what is your ticket number? we have no outstanding tickets from March when covid hit...
HP Tuners Support <[email protected]>
May 21, 2020, 12:29 AM
Ticket ID: 220187
Subject: Old Customer
Department: Support (Existing Customers)
Type: Inquiry
Status: Open
Kind regards,
HP Tuners LLC
Quote:
Originally Posted by Bill@HPTuners
I've responded to that ticket, back on May 21st and when you reopened it on sept 15th.
I simply asked for a picture of the back of your interface, we recommend checking your spam folder as we've already responded promptly.
I did respond with a picture of my unit and never heard back. I have emailed you a picture of my unit and the responses I received afterwards.
Thanks for your help.
Quote:
Originally Posted by Bill@HPTuners
I am back in business! Thank you
:cheers:
I'm having the same problem, except I have my device ID and application key. When I click import, it tells me that my MPVI is owned by someone else. Please help, Thanks,Quote:
Originally Posted by Bill@HPTuners
Rob
Open a support ticket please.Quote:
Originally Posted by HartRod