Originally Posted by
jegten
What "first step"?
as i mentioned before, from the first page here in this thread. See boldfaced and underlined-
"Upgrade Process
1.Backup your MPVI Pro or Standard interface licenses online by choosing Help -> Resync Interface, from VCM Editor
2.Login to your HP Tuners account My Devices menu and select Upgrade with the MPVI you wish to upgrade
3.Complete your order
4.Ship your MPVI Pro or Standard interface to the address below and include your order number on the outside of the box"
After following the steps of the above particular 1st step, there is not a "Resync Interface" or anything similar to this to choose from or click from the pop up window.
So, there are not any "error messages", just that the option of "Resync Interface" is missing or not showing.
I have already done and completed step 2.
as I asked before, maybe I do not need it since my account is created on your website, and added on my devices?
I hope this helps. Please let me know if I can answer any other questions.
Thanks for the reply.