I just order some more credits, how long does it take to get them normally?
Thanks,
Mike
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I just order some more credits, how long does it take to get them normally?
Thanks,
Mike
I ordered mine last night around 9:00pm and I need them now,havent recieved them yet ,any word or any information anybody "HPTUNERS GUYS"Am I suppose to get an email how do I retrieve them??
its currently not an automated system and I havent seen them online yet today. As far as how they come...its via an emailed KEY that will be emailed to the email from your origonal order.
Any word yet??If it automated does it do it automatically or someone needs to do it?
someone needs to do it for you...its not automated yet
I havent seen the guys online lately either..so they might just be busy...they do have a regular life too...
could be that they possibly are adding a new feature and decided to knock it out today and get it done...
might just be that they are working so hard on it they havent checked e-mails in a while..or possibly just a lot of orders to fill all at once...
please try sending an e-mail to sales(at)hptuners(dot)com asking about your order...
Did u get ur key# yet?? I am waiting too. I want to to tune today and race tonight but looks like that is not going to happen.
I am still waiting, I got a customer thats waiting as of yesterday.I didnt think it was going to take this long,I told him hopefully today see what happens,moderators or anybody if u all can do anything to help out,Thanks
basically what I was told is that keith(the main guy who does credits) is on vacation....
and chris is doing his best to take care of people..but he normaly doesnt do it..so it might take hime a while to get thru everybody...
please be patient..and sorry for your delays...
many people own this product, and possibly a large amount of people needed some credits....
also chris is in Aussie land..so he's on a different schedule than the us side...he's off by about 14-17 hrs depending on exactly where he is in austrailia...
so has anyone got a key# thru email yet??
I'm still waiting for mine. I have another customer coming in tomorrow that I need more for as well! I hope they get back soon.
Mike
yeah I lucked out yesterday in that one of the people at the meet I went to had hptuners & allowed me to borrow his equipement to tune a couple of vehicles...thankfully I had a few credits left on my hardware so I was able to do 2 with my stuff & two with the other guys, otherwise I wouldve been SOL...hopefully everyone will get their credits soon...im still waiting on a few myself :(
Yeah I'm still waiting for mine too... This takes too long and people who've already paid me are getting very impatient.
how long have u guys been waiting for credits.
I am still waiting for mine,so are my customers they getting impatient so am I,anybody have any clue as to when?It just wrong how they have all of our money when u check out, but then again it takes forever to get them,automated service should have been up and running already
They have been on board today but no one has anwered this post. Looking bad I guess.
I'm waiting also.
Well still nothing... neen waiting maybe two days now. I don't know how many people's they're trying to get but if I don't have it by tomorrow I'll be seeking a refund for those two credits. Wednesday is definately too lated for me. :mad:
I paid for this friday around 2 pm but still nothing.
look in your mail boxes just got my key # :yay:
Just checked my email nothing yet:mad:
Keith just got back & is making the rounds...give him a few.
all done. :)
thanks Keith you were sorely missed...no more vacations for you buddy :D you deserve a raise & less time off lol
Keith was not much of a vacation was it. Just a few days HuH!
It was an extended weekend of pure bliss. :)
they only work in 3's. any less and there's trouble. :D
Just checked my email nothing there?
Anybody??
Keys are replyed to the paypal address used to submit payment.
Be sure to check your junk mail/spam folders.
If you sent an e-check, we wait for the e-check to clear.
I payed Thursday June 1
e-checks must clear first before they are processed.
I hope you recieved my order for the inerface.
I'll just assume you did, even though I haven't received an official confirmation from HPtuners yet.
I payed via paypal.
Yeah I got mine last night too! Thanks so much! :worship:
Still waiting here
There are only 2 payments for credits in que.
One payment did not include the serial # with the purchase.
The other payment is an e-check that has not cleared yet.
If you would like status or an update of your payment please e-mail us at our sales address.
Thanks!
Anybody know where Keith is,Im still waiting for my credits.I just recieved an email from paypal that echeck has cleared
If you just got notice it cleared, at least give him some time to get it done, come on now. The guys are good but arent going to sit around all day and keep checking to see if someones check cleared, they have a LOT of stuff going on. If you havent heard from Keith yet, then noone will. He doesnt ignore emails. If he sees your payment went through it will be taken care of and if you emailed him as he requested, he will get back to you as soon as he has time to check the email.Quote:
Originally Posted by marine02ss
It cleared last night they had all day whoever is in charge,I just want a time frame thats all I have 3 cars to tune
Already processed. The key was sent to the paypal address early this morning.