Chnaged OS and now unlicensed vehicle?

I read the tune from my 1999 suburban and licensed it. I sent this file off to have a segment swap done for a 4L80 as it is not possible with HP tuners for this "black box PCM". To do so, the operating system needed changed to support the 4L80 segment swap. When I open the new file, the correct VIN is there and the only change I can see is the operating system number under calibration details. All of my engine tuning is exactly the same, but the trans segment is obviously all new. When I try to write this file to the truck, it says unlicensed vehicle. I pulled the stock file up and wrote it to the vehicle with no issues. So how do I license this new operating system so I can write it to the vehicle?????

Perfectly normal when you change to a different operating system as explained here https://forum.hptuners.com/showthrea...icles-licensed

Bill I did read that sticky, but how do I go about getting around this? I?ll gladly pay for the credits or whatever is needed. I just want to load my file into the truck.

please open a support ticket and we can review your situation further.

154475 opened a few hours ago, thanks

I submitted the old and new file in the ticket

Bill can make sure support received my ticket? No response yet

it was replied to a few minutes ago