Scanner unhandled exception

when i open vcm scanner i keep getting this error, unhandled exeception.
i am running latest version, anyone else seen this?

i cant seem to upload pictures for some reason sorry.
i am running version 4.5.1213
the error says . . . .

"unhandled exception has occured in your application. if you click continue, the application will ignore this error and attempt to continue . if you click quit, the application will close immediately.

Object reference not set to an instance of an object"Attachment 95828

Will not connect and scan vehicle, yet will read through editor.

Attachment 95829

Please open a support ticket. https://support.hptuners.com/index.php?/Tickets/Submit

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Originally Posted by Keith@HPTuners

Please open a support ticket. https://support.hptuners.com/index.php?/Tickets/Submit

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Done , thankyou

Same Issue last two updates as soon as scanner opens? Did you get any help on this?

no help back from support but i have fixed the issue.
it was several channels causing this. i deleted all and started again, and happy days.Attachment 95944

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Originally Posted by tris909

no help back from support but i have fixed the issue.
it was several channels causing this. i deleted all and started again, and happy days.Attachment 95944

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Had that too...deleting didnt help. sent a support email and no response as of yet.

What are your support ticket #'s?

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Originally Posted by Keith@HPTuners

What are your support ticket #'s?

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I emailed mid-day today but didn't get a response...not even the automated one.

My ticket number is 201846.
i did keep support updated and sent through the resolution but never heard anything apart from one email at the start of the issue.

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Originally Posted by tris909

My ticket number is 201846.
i did keep support updated and sent through the resolution but never heard anything apart from one email at the start of the issue.

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Our support tech sent a follow up email regarding this ticket a few minutes ago, please test out the solution and report back by responding to the ticket with your results.

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Originally Posted by Bill@HPTuners

Our support tech sent a follow up email regarding this ticket a few minutes ago, please test out the solution and report back by responding to the ticket with your results.

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I've sent mine twice now with no response. maybe going to a trash folder?

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Originally Posted by UMSTuning

I've sent mine twice now with no response. maybe going to a trash folder?

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probably going to your trash/spam. What email address are you emailing us from? I can look up your tickets that way.

Quote:

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Originally Posted by Bill@HPTuners

probably going to your trash/spam. What email address are you emailing us from? I can look up your tickets that way.

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I got a response for a different issue today, so I doubt it. But look for info at umstuning.com

Quote:

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Originally Posted by Bill@HPTuners

Our support tech sent a follow up email regarding this ticket a few minutes ago, please test out the solution and report back by responding to the ticket with your results.

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Got the reply Bill thanks, it has been working fine since i have re-done all my channels.
i will keep the fix they sent me just in case it plays up again.

Quote:

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Originally Posted by UMSTuning

I got a response for a different issue today, so I doubt it. But look for info at umstuning.com

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Your last email was from Dec. for an issue with a Tahoe write, no unhandled exception emails from what I can see.