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Please email support as soon as it happens https://support.hptuners.com/index.php?/Tickets/Submit
If it takes more than 5 minutes there is likely an issue so please don't delay in emailing support or think that posting on the forum will magically fix the issue. We take these issues very seriously and they are one of our top priorities when they come in.
Thank you for your patience and understanding.
I've been trying to resync my device for days and this is seriously frustrating guys. Looks like this issue has been ongoing. It would have been nice to get a heads up before purchasing that I may not be able to use the damn thing.Quote:
Originally Posted by Bill@HPTuners
My ticket # is 176071
When I click the blue I button in VCM Editor I do see my 4 credits as available. However on the license information screen I get a blank screen under the MPVI 2 device.
That is normal behavior to be perfectly honest. The license information screen would only show what you've licensed.Quote:
Originally Posted by Caddy Daddy