MPVI unable to see TCM

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10-29-2022
RedLineManiac

MPVI unable to see TCM

Got a 2016 Audi Q5 3.0T with the ZF8 transmission. I am using the new MPVI3. When trying to read the vehicle the TCM does not show up, ECM comes up fine and is able to be read out, however the TCM is not even visible.
Using VCDS and ODIS I am able to see and read out the TCM module without issues or DTC's. Going back and forth with customer support for a month now and there is no solution, I am about to RMA the MPVI cable as it is not able to do the one thing I needed it for. Anybody else experienced something like this before or have any tips to what might be causing this?
12-17-2022
Diesel_Enthuse

I have the identical thing on my 2013 Q5 3.0T with ZF8 and using the MPVI3. Hello someone @ HPTuners are you going to escalate this?
12-18-2022
Diesel_Enthuse

2 Attachment(s)

See below screenshots of what I can/cant see when reading VCM. No TCM is visible. Can anyone help me to uncover the TCM or would flashing an original TCM calibration file work?
Attachment 126837 Attachment 126836
12-30-2022
RedLineManiac

I have been back and forth with their customer support and they have stopped responding. They blame my internet connection, then blame there must be an issue with the car or the TCM is already tuned. I have purchased the flash cable and TCU tune from another company now, I have already made sure it can read the TCM. Surprise, no issues there. I will flash the stock file again using that and will see if it can read the TCM. That is the last hope I have, if that does not work I will run the competitors file which can not be customised.

Very disappointed in the technical support from HPTuners, e-mails have a long turn around time and they have a clear tendency to blame the customer/car even when presented with evidence of multiple diagnostic tools being able to read the TCM like VCDS, VCP and ODIS.
12-30-2022
RedLineManiac

Quote:

Originally Posted by Diesel_Enthuse

See below screenshots of what I can/cant see when reading VCM. No TCM is visible. Can anyone help me to uncover the TCM or would flashing an original TCM calibration file work?
Attachment 126837 Attachment 126836

Same issue, same flag for Internet and the TCM never shows.
01-30-2023
Diesel_Enthuse

Could someone assist - Hoping someone helpful like TylerJDubbs or Steven@HPTuners could chip in