Credits purchased not showing up on device

I purchased credits thru the site. they show the increase in the account but not the device? any sugestions? (MPVI1 Pro):banghead:

Check your email for the application key

Its the same application key as displayed in the account page on the main site and shows 10 credits but the device still says 0 credits

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Originally Posted by BlazinBuckeye

Its the same application key as displayed in the account page on the main site and shows 10 credits but the device still says 0 credits

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please open support ticket and we'll be happy to look into it further.