How long does it usually take for an HP Tuners trouble ticket response??? Im having license issues and ive put in a couple trouble tickets with no response???
Printable View
How long does it usually take for an HP Tuners trouble ticket response??? Im having license issues and ive put in a couple trouble tickets with no response???
typically within 24hrs if its sent during business hours, what are your ticket numbers?
#246294 (28 October 2020)
#190623 (23 October 2019)
#183937 (25 August 2019)
Still unresolved.
These were all responded to and each are currently in our engineers work in queue, unfortunately we have no eta for any additional tables for the applications you inquired about.Quote:
Originally Posted by JustDSM
Bill,Quote:
Originally Posted by Bill@HPTuners
Thanks for the follow up. I apologize for the implied "no response". I should have more clearly stated that they have just been left unresolved to date.
I have been waiting since Oct 14th, 2019 for a few tables to be added (Ticket # 189420). Inquired about it maybe 6 months ago and was told it would not be long.
Unfortunately adding tables is one of the hardest things for us to do because it really depends on the information we have ie the table address information. The fact is we try to add all of the tables that we are able to find when we first do a definition, when there is an inquiry regarding adding more tables we are essentially at the mercy of what information we have on hand.