Are credits an instantaneous purchase?

So my local shop's been really draggin ass getting anything done. Waited 6 weeks for the MPVI2 because HPTuners was "waiting on packaging". Let it go. Was told last Monday I'd see it either last Friday or yesterday (Monday), apparently it was now taking extra time to ship because it was being packaged with the credits I purchased along with the unit. Pick it up yesterday, mess around with it...no credits on my unit. Bugged them all day today...nothing. About to just buy some online and deal with refunds later. Thoughts?

Your best bet would be to contact support in this case rather than dealing with the headaches of trying to get a refund later down the line or doing a chargeback and risking having your interface shut down completely.

Started a ticket, just tired of waiting on the shop.

what is your ticket number?

140075

Quote:

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Originally Posted by brennahm

140075

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looks like Jan from sales already responded to your ticket. In any event we don't show any purchases for credits on this interface.

Got nothing on my end regarding the ticket, even checked spam.

I would respond to the ticket, it was definitely replied to on our end.

I don't know how to respond to the ticket, my inbox doesn't have a reply email. Can Jan resend? Thanks for your help man.

Apparently cursing texts finally got the shop moving. Have my credits. Thanks again for responding!

lol, glad to hear they got it fixed up for you :)