" resync failed. contact customer support "

i used the mvpi2 on a different pc of mine which has a diff vcm editor version. i went to update and sync the device and now it shows that message. and on my hptuners profile it states this device is "disabled " . anyone know a direct person or email to try and resolve the issue rather then going through a ton of FAQs ? will the device even still work ?

Pretty much the only way to get help from hpt is to enter a support ticket.

Quote:

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Originally Posted by djv86

i used the mvpi2 on a different pc of mine which has a diff vcm editor version. i went to update and sync the device and now it shows that message. and on my hptuners profile it states this device is "disabled " . anyone know a direct person or email to try and resolve the issue rather then going through a ton of FAQs ? will the device even still work ?

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https://www.hptuners.com/help/

Quote:

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Originally Posted by Bill@HPTuners

https://www.hptuners.com/help/

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i have a case open already. they managed to disable my device without any notification or warning or reason upon why but i gotta jump thru hoops just to get a response from them. kinda sucks.

Hello djv86, if you can provide your ticket ID, I'll look more into this for you.

Quote:

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Originally Posted by Chad@HPTuners

Hello djv86, if you can provide your ticket ID, I'll look more into this for you.

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407283

Quote:

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Originally Posted by djv86

i used the mvpi2 on a different pc of mine which has a diff vcm editor version. i went to update and sync the device and now it shows that message. and on my hptuners profile it states this device is "disabled " . anyone know a direct person or email to try and resolve the issue rather then going through a ton of FAQs ? will the device even still work ?

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If you provide your ticket ID, I'll look more into this for you.

I'm having the same issue!! couple of my devices are disabled and cannot add credits. I submitted a ticket but want to know what is going on?

Quote:

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Originally Posted by mdfcustoms

I'm having the same issue!! couple of my devices are disabled and cannot add credits. I submitted a ticket but want to know what is going on?

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Provide your ticket ID and maybe he will check on yours also.

open a support ticket and we'll be able to assist you further.