HP Tuners is saying my vehicle is unlicensed. Ive only used it on 1 PCM, 1 car.
All I did was update the interface and did a write entire with a code modification.
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HP Tuners is saying my vehicle is unlicensed. Ive only used it on 1 PCM, 1 car.
All I did was update the interface and did a write entire with a code modification.
And that type of vehicle would be a what?
1972 Chevelle with a 6.0 LQ9 and 4l80e out of a 2002 Cadillac EscaladeQuote:
Originally Posted by 5FDP
I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com
i still havent received a response! Its been almost a week! Can i please get someone to respond to my ticket?Quote:
Originally Posted by bill@hptuners
Ticket number 58910
thank you
Thank you for that, I'll get on it first thing tomorrow. In the meantime try this please.Quote:
Originally Posted by Smithmd88
Delete your license.dat file found in your hptuners-settings folder, this will force the software to rebuild this file the next time you ping your interface and often curse licensing issues such as the one you are seeing.
I deleted the file. Now the license that I had disappeared under the "License Information" tab.
The license was there before even though it said it was unlicensed.
Correct, it will pop up the next time you ping your device for any reason, infolog, read, etc.Quote:
Originally Posted by Smithmd88
BTW the tech assigned to your ticket replied early this morning, I think it may have timed out during his initial reply leaving it in the HPTuners matrix so thank you for bringing it to your attention.
I did receive the email and just replied back.
Last night I did resync the interface and read a tune but the license info never returned
Upon reviewing your ticket you will need to manually update your MPVI2's firmware.Quote:
Originally Posted by Smithmd88
good morning all
I am having same issue with a mpv1 tried up dating interface, tried rereading tune and changing still nothing.
2011 tahoe with new 5.7
If you have an MPVI1 its likely not the same issue.Quote:
Originally Posted by captainab
I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com
Were you ever able to figure this out?Quote:
Originally Posted by captainab
I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.comQuote:
Originally Posted by xodus