HELP pc cant find MPVI2

just purchased an mpvi2 , registered , downloaded suite and ready to plug mpvi2 in ???????.did this and laptop makes noise to indicate something has been plugged in to USB but its not showing !!!!!!!!!! clicked help and resync but its not showing ???? I have also plugged mpvi in to another another pc and its not showing there either ???? what have I done wrong ?? the green power light is on as well ??Attachment 94915Attachment 94915

Did you download an install the drivers ?

yes ...from the usb stick and downloaded from website ??? still not showing

try this ..with mpvi2 pluged in go to windows/ settings /devices/connected devices..add a device.
Attachment 94916

got it :hi: many thanks