Mpvi2 saying I don't have licenses

Need help, I'm having a problem, originally used my mpvi2 on my wife's laptop, on her account...factory reset the laptop because she got a new one and I planned on using this one for hptuners...now it's telling me I don't have licenses for any of my tunes I've been editing, I even used 2 more credits I had because I had to write a file to my truck the other morning and it wouldn't let me unless I used them, I've only used it on my truck, and only on this laptop, is there something I'm not doing? I've resyncd, I've done all I know to do as a Novice but nothing is working and I desperately need to make adjustments to my tune, im lost...Tia for any help

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com

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Originally Posted by Bill@HPTuners

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com

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No I didn?t open a ticket, I?m doing that now

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Originally Posted by Jfredieu

No I didn?t open a ticket, I?m doing that now

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Whats the ticket number?

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Originally Posted by Bill@HPTuners

Whats the ticket number?

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Sorry for the late response, horrible service where I'm working...It actually worked when I tried it this morning...idk what the problem was, been acting a little funny since the last update, all seems to be well now