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Type: Posts; User: Keith@HPTuners

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  1. Replies
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    Can you please create a support ticket. If you...

    Can you please create a support ticket. If you have already created one, do you have a ticket #?
  2. Replies
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    Your best bet with a vehicle like that is to read...

    Your best bet with a vehicle like that is to read it out with our product to see if it's already supported.

    If it's not, you could open a support ticket and include the file. We would then let you...
  3. What type of interface do you have, an MPVI (has...

    What type of interface do you have, an MPVI (has a black OBD cable) or an MPVI2 (plugs directly into the OBD port)?
  4. Can you describe the vehicle you're trying to...

    Can you describe the vehicle you're trying to tune?

    Sometimes this can be caused by:
    - Wiring issue
    - Low battery voltage
    - Another OBD device that's connected
    - Aftermarket head unit
  5. Vehicle Profiles were supposed to be the answer...

    Vehicle Profiles were supposed to be the answer to this, and many other challenges faced by tuners that access many vehicles.

    Unfortunately, it's behind schedule.
  6. Replies
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    4.5.103 should be fine to use.

    4.5.103 should be fine to use.
  7. Replies
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    486

    You can revert back to 4.4.2 from 4.5.103 without...

    You can revert back to 4.4.2 from 4.5.103 without issue.
  8. Please double check your ticket #. I don't...

    Please double check your ticket #. I don't believe that is the correct number.
  9. What is your support ticket #? If you have not...

    What is your support ticket #?

    If you have not already opened up a support ticket, please do so here: https://support.hptuners.com/
  10. The applicator? That is currently a back end...

    The applicator?

    That is currently a back end requirement, relating to parameter values and refreshing on change.

    I don't see that changing any time in the near future.
  11. That shouldn't be the case. Can you open a...

    That shouldn't be the case. Can you open a support ticket so we can look into it?
  12. Please open a support ticket so we can fix this...

    Please open a support ticket so we can fix this issue for you.
  13. A new beta was just published that might fix the...

    A new beta was just published that might fix the failures.

    If you are continuing to see failures, please open a support ticket.
  14. Replies
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    That's on our todo list.

    That's on our todo list.
  15. Beta is available for download here:...

    Beta is available for download here: https://www.hptuners.com/downloads/
  16. The newest beta should fix it. Please give it a...

    The newest beta should fix it. Please give it a shot.
  17. What is your ticket #?

    What is your ticket #?
  18. Can you open a support ticket, describe how...

    Can you open a support ticket, describe how you're duplicating the issue, and attach any necessary files?

    I think I might know what the issue could be.
  19. Hmm, could be a language issue. Please open a...

    Hmm, could be a language issue.

    Please open a support ticket, attach the appropriate files so we can duplicate it and walk us through the necessary steps. We should be able to fix it ASAP.
    ...
  20. Removing individual parameters is already...

    Removing individual parameters is already supported, and documented in the help file link.
  21. The save dialog box is probably hidden. Use...

    The save dialog box is probably hidden.

    Use Alt+Tab to cycle through the windows and you should be able to find it.
  22. I just tested every parameter type on an ecoboost...

    I just tested every parameter type on an ecoboost and they applied correctly.
  23. Can you elaborate? Can you post a tune and...

    Can you elaborate?

    Can you post a tune and step by step instructions so we can reproduce the issue you're seeing?

    DTC's should be working.
  24. Please open up a support ticket and we can look...

    Please open up a support ticket and we can look at it.

    https://support.hptuners.com/index.php?/Tickets/Submit
  25. Please attach a tune and step by step (click by...

    Please attach a tune and step by step (click by click) steps so we can reproduce the issue.
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