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Type: Posts; User: Bill@HPTuners

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    I'm sorry you're having troubles and we'd love...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open...
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    sounds like you change it to a vin/os pair you...

    sounds like you change it to a vin/os pair you don't have a license for to me. For instance if you license a 2000 Camaro vin/os pair but then change the vin to a 2002 camaro but it still has a 2000...
  3. I'm sorry you're having troubles and we'd love...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open...
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    I'm sorry you're having troubles and we'd love...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open...
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    what is the version NUMBER?

    what is the version NUMBER?
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    what beta software version are you currently...

    what beta software version are you currently running?
  7. Guy likely didn't tune your vehicle based on the...

    Guy likely didn't tune your vehicle based on the information you've provided.
  8. why are you disabling a cam position sensor code?...

    why are you disabling a cam position sensor code? Sounds like you have a mechanical issue to me that needs to be fixed.
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    Please email support, we'll need a little more...

    Please email support, we'll need a little more information to determine support for your application. You can reference me in the subject line.
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    could be one of many things ie usb cable issue,...

    could be one of many things ie usb cable issue, usb port issue on the device itself, some other internal issue, driver issue, etc. I would suggest opening a support ticket so we can assist you one...
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    No you cannot, scanner only via BT

    No you cannot, scanner only via BT
  12. Thread: Question

    by Bill@HPTuners
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    Yes, the licenses are physically stored on the...

    Yes, the licenses are physically stored on the MPVI hardware itself, wherever it goes so do the licenses/credits. You can use it on multiple pc's/laptops without issue.

    Pro feature set is a $249...
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    Yes you can read these ecm's via bench harness,...

    Yes you can read these ecm's via bench harness, its the primary way we do our reads(via bench harness).
  14. The credits/licenses go wherever the device goes....

    The credits/licenses go wherever the device goes. Once you sold your device those credits went with that device.
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    I would suggest emailing support as we'll need...

    I would suggest emailing support as we'll need some info from you that we advise against posting on the forum in order to accurately answer your questions.
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    Lexus is not a supported application.

    Lexus is not a supported application.
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    Please send me the link and I'll have it amended.

    Please send me the link and I'll have it amended.
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    That pc is borderline at best with only 4gb of...

    That pc is borderline at best with only 4gb of ram and a celeron processor, I would suggest something with slightly better specs. With that said it does meet our bare minimum requirements
    ...
  19. MPVI2 does not require a file license until you...

    MPVI2 does not require a file license until you go to flash said file with your MPVI2, we would recommend upgrading to the MPVI2 if you plan on doing alot of the master/slave files.

    Everything...
  20. I've replied to your ticket requesting...

    I've replied to your ticket requesting information.
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    You can view our full list of supported vehicles...

    You can view our full list of supported vehicles here https://www.hptuners.com/vehicles/

    We do not support any Lexus applications.
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    Supported, listed as Mustang 5.0

    Supported, listed as Mustang 5.0
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    Please open a support ticket and we'll get you...

    Please open a support ticket and we'll get you sorted.
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    Sticky: Prices went up a couple of months ago.

    Prices went up a couple of months ago.
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    Unfortunately we currently have no short term...

    Unfortunately we currently have no short term plans to add BMW support, sorry.
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