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Type: Posts; User: Bill@HPTuners

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  1. Replies
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    https://www.hptuners.com/help/VCM-Editor/Content/v...

    https://www.hptuners.com/help/VCM-Editor/Content/vcm_editor/compare_menu.htm?Highlight=compare

    you can use the comparison feature to copy over differences.
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    What year/make/model vehicle are you attempting...

    What year/make/model vehicle are you attempting to flash?
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    TDN and VCM Editor are not compatible with one...

    TDN and VCM Editor are not compatible with one another. You need to have a compatible laptop in order to flash & scan your vehicle for best results.
  4. I'm sorry you're having troubles and we'd ...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can...
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    I'm sorry, our devices only carry a standard 1...

    I'm sorry, our devices only carry a standard 1 year warranty which is pretty typical for most electronics products.
  6. I'm sorry you're having troubles and we'd ...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can ...
  7. I'm sorry you're having troubles and we'd ...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can ...
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    I'm happy to hear he is calling in your 3 year...

    I'm happy to hear he is calling in your 3 year old MPVI2 device for testing and replacement if needed. Unfortunately we do not offer discounts on MPVI3 replacement devices, sorry.
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    engine-general you have real time tuning mode set...

    engine-general you have real time tuning mode set to disabled, you need to enable it and select the mode as outlined in the help file.
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    Post your stock file and the last file you wrote...

    Post your stock file and the last file you wrote to the ecm for review.
  11. Thread: Credits

    by Bill@HPTuners
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    273

    I'm sorry you're having troubles and we'd ...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can ...
  12. Thread: VCMi3

    by Bill@HPTuners
    Replies
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    353

    I'm sorry you're having troubles and we'd ...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can ...
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    You would need to check the service numbers to...

    You would need to check the service numbers to see if they are the same. If they are the same service numbers they are interchangeable. If they aren't they are NOT interchangeable.
  14. we have removed the upgrade link to avoid...

    we have removed the upgrade link to avoid confusion. Thank you for bringing this to our attention!
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    Yes I was able to recreate it, did you open a...

    Yes I was able to recreate it, did you open a support ticket as I suggested?
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    I've added my findings to the ticket notes so he...

    I've added my findings to the ticket notes so he can do a small amount of troubleshooting first thing monday before jumping into the replacement process but I'm guessing your 3 year old device just...
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    I reviewed the email string and it looks like the...

    I reviewed the email string and it looks like the information you provided is a bit out of date ie the debug.dat file you sent had a last entry from back in August. In any event was the device...
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    545

    I'm sorry you're having troubles and we'd ...

    I'm sorry you're having troubles and we'd love to help you. Do you have your ticket number so that we can review the status?
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    356

    I'm sorry you're having troubles and we'd ...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can ...
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    I'm sorry you're having troubles and we'd ...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review...
  21. Sorry about that, I'll have our web guys look...

    Sorry about that, I'll have our web guys look into this. Likely just an oversight on our part.
  22. Just a heads up we were able to confirm support...

    Just a heads up we were able to confirm support for the 2015 Trax 1.4 application today and added it to our supported vehicle list. We likely support other years of the trax but need to confirm...
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    Tested with 5.0 as well, works fine.

    Tested with 5.0 as well, works fine.
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    Looks like you just opened this ticket, we will...

    Looks like you just opened this ticket, we will review it shortly.
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    243

    I'm sorry you're having troubles and we'd ...

    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review...
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