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  1. Replies
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    What are your support ticket #'s?

    What are your support ticket #'s?
  2. Replies
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    87

    For RTD related questions, please reach out to...

    For RTD related questions, please reach out to your HP Tuners sales rep. They will be able to answer your questions in more detail.
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    12
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    119

    Please open a support ticket....

    Please open a support ticket. https://support.hptuners.com/index.php?/Tickets/Submit
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    Supporting the serial port sensors has always...

    Supporting the serial port sensors has always been a burden.

    Serial port was a nice to move away from ground offsets in A/D inputs. Now, we recommend using sensors that provide CAN outputs and...
  5. MPVI 2 + Pro Feature Set w/Pro Link can support...

    MPVI 2 + Pro Feature Set w/Pro Link can support 3rd party inputs via CAN.

    Currently, we support a few predefined sensors. In the near future though, you'll be able to define your own sensor.
  6. You're better off modifying your graphs in VCM...

    You're better off modifying your graphs in VCM Scanner to match the table axis your vehicles uses per VCM Editor.
  7. Replies
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    1,861

    Are you looking to output an RPM signal from the...

    Are you looking to output an RPM signal from the Expander Hub?

    Or, are you looking to input an RPM signal for logging via VCM Scanner?
  8. Replies
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    1,388

    Please open a support ticket. We'd like to fix...

    Please open a support ticket.

    We'd like to fix this for you.
  9. Ok, we'll need to help you further via a support...

    Ok, we'll need to help you further via a support ticket. Please create one here: https://support.hptuners.com/index.php?/Tickets/Submit
  10. Are you copying/moving the files around at all...

    Are you copying/moving the files around at all manually?
  11. We've just added support for MPVI 2 CAN based...

    We've just added support for MPVI 2 CAN based sensors via the ProLink pigtail in VCM Scanner. The AEM and Zeitronix widebands are currently in the latest beta.

    We'd like some feedback.

    We'll...
  12. Please open a support ticket. We've just added...

    Please open a support ticket. We've just added support for MPVI 2 CAN based sensors via the ProLink pigtail in VCM Scanner. The AEM and Zeitronix widebands are currently in the latest beta.

    We'd...
  13. Please open a support ticket. We've just added...

    Please open a support ticket. We've just added support for MPVI 2 CAN wideband via the ProLink pigtail in VCM Scanner. The AEM and Zeitronix widebands are currently in the latest beta.

    We'd like...
  14. Multi-cell selection has been on our wish list...

    Multi-cell selection has been on our wish list for a while.

    There are technical reasons that makes it's implementation a bit tricky, so for now, it's lower on the priority list.
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    This has been resolved.

    This has been resolved.
  16. Please create a ticket so we can better assist...

    Please create a ticket so we can better assist you: https://support.hptuners.com/index.php?/Tickets/Submit

    Also, please note that our sales and support staff do not work on Saturday and Sunday.
  17. What is your support ticket #?

    What is your support ticket #?
  18. Replies
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    429

    Can you please create a support ticket. If you...

    Can you please create a support ticket. If you have already created one, do you have a ticket #?
  19. Replies
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    3,814

    Your best bet with a vehicle like that is to read...

    Your best bet with a vehicle like that is to read it out with our product to see if it's already supported.

    If it's not, you could open a support ticket and include the file. We would then let you...
  20. Replies
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    1,034

    What type of interface do you have, an MPVI (has...

    What type of interface do you have, an MPVI (has a black OBD cable) or an MPVI2 (plugs directly into the OBD port)?
  21. Can you describe the vehicle you're trying to...

    Can you describe the vehicle you're trying to tune?

    Sometimes this can be caused by:
    - Wiring issue
    - Low battery voltage
    - Another OBD device that's connected
    - Aftermarket head unit
  22. Vehicle Profiles were supposed to be the answer...

    Vehicle Profiles were supposed to be the answer to this, and many other challenges faced by tuners that access many vehicles.

    Unfortunately, it's behind schedule.
  23. Replies
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    577

    4.5.103 should be fine to use.

    4.5.103 should be fine to use.
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    577

    You can revert back to 4.4.2 from 4.5.103 without...

    You can revert back to 4.4.2 from 4.5.103 without issue.
  25. Please double check your ticket #. I don't...

    Please double check your ticket #. I don't believe that is the correct number.
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