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Type: Posts; User: Engineer@HPT

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    Unfortunately not. It requires the immobilizer to...

    Unfortunately not. It requires the immobilizer to be connected.
  2. I'm sorry you're experiencing these issues....

    I'm sorry you're experiencing these issues. Please try the "EGS Init" function in the scanner and see if that solves the problem.
  3. In the case of EGS52 and 53, these controllers...

    In the case of EGS52 and 53, these controllers have a feature called variant coding which is not contained in the flash. I suspect you have a mismatch of coded options between the donor TCMs and your...
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    I would like to clarify a few things. ZF9 tuning...

    I would like to clarify a few things. ZF9 tuning support was announced last year by HP Tuners. I believe it is the most comprehensive and only tuning solution available for them today. We are not...
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    The CAN one is supported in the latest beta. It...

    The CAN one is supported in the latest beta. It was announced on social media.
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    There is no need to reread the tune. Once we add...

    There is no need to reread the tune. Once we add support for a specific calibration, you can use your existing file. Please make sure you have a support ticket open with the most up to date...
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    Please open up a ticket with the file you want...

    Please open up a ticket with the file you want supported.
  8. That should not be restricted. Can you give us...

    That should not be restricted. Can you give us the location and OSID?
  9. We apologize for the inconvenience. If you've...

    We apologize for the inconvenience. If you've been able to find a workaround, please do send us the parameters we need to add. We will be happy to add them for you.
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    4,744

    Please send us an email and include your files.

    Please send us an email and include your files.
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    Sticky: You will need the beta software to open that file.

    You will need the beta software to open that file.
  12. Thread: Gti

    by Engineer@HPT
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    1,508

    Please email support.

    Please email support.
  13. Thread: Audi TT

    by Engineer@HPT
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    704

    Please send us an infolog if you have one.

    Please send us an infolog if you have one.
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    Sticky: 83529 Here you go.

    83529

    Here you go.
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    It is already supported.

    It is already supported.
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    Please e-mail us your infolog or tune file.

    Please e-mail us your infolog or tune file.
  17. Thread: Gti

    by Engineer@HPT
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    1,508

    Sent you an email.

    Sent you an email.
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    I've deleted your infolog since it contained...

    I've deleted your infolog since it contained personal information. We will be looking into it.
  19. Are you using 4.0 or 4.1 software?

    Are you using 4.0 or 4.1 software?
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    You will need to e-mail support and include an...

    You will need to e-mail support and include an infolog with the vehicle connected.
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    MED9.1, yes. If you have an MPVI2 and a vehicle,...

    MED9.1, yes. If you have an MPVI2 and a vehicle, please contact support.
  22. What year Golf?

    What year Golf?
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    Unfortunately this vehicle is not supported at...

    Unfortunately this vehicle is not supported at this time and we do not provide custom tunes for any vehicles.
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    The changes made are HPT specific. Just writing...

    The changes made are HPT specific. Just writing the ECM via boot mode with another tool will not enable the functionality.
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    Do you have the high speed box checked before...

    Do you have the high speed box checked before writing? It sounds like it is a low speed write given the time.
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