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how long does it take for hp support to get back to you when you summit a problem ?

yes to both it recognizes the car or is there . but that is as far as it goes .

it's been well over 72 hours before I posted for help on this site. I know I am not the only one having problems but you would think they would get back to you with in a 24-48 hours at the most.

yea did that, tried everything I found on the subject . can't even use the scanner on any car. the only thing left is the unit it self. but hey thanks for the thought, wish hp would step in with some...

ok I tried a new cable no luck. tried to read another car no luck .Even tried to use the vcm scanner that did not work. I belive my new mpvi2 went bad, so I will call summit to see if they will...

need help I was able to read and write to this car . Now I get an invalid checksum error . I tried down loading the latest software no luck .Tried to write an old tune to the car still no luck. I...