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Type: Posts; User: Bill@HPTuners

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  1. Replies
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    Yes

    Yes
  2. file is corrupt and unusable, only you and your...

    file is corrupt and unusable, only you and your customer know the origins.
  3. vin block is corrupt and needs to be fixed via...

    vin block is corrupt and needs to be fixed via tech 2 or similar oem style flash device, then reread.
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    156

    Why not just post the .hpt file rather than...

    Why not just post the .hpt file rather than having us guess?
  5. Unfortunately its not as simple as that.

    Unfortunately its not as simple as that.
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    164

    97 K1500 isn't a supported application AFAIK.

    97 K1500 isn't a supported application AFAIK.
  7. Replies
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    MPVI2+ and 2 universal credits

    MPVI2+ and 2 universal credits
  8. Replies
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    951

    Sticky: Not to my knowledge.

    Not to my knowledge.
  9. its still in our engineers work in queue, with...

    its still in our engineers work in queue, with that said you should be able to use the user defined params feature to add the tables yourself as it appears you already have the information, rather...
  10. Replies
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    337

    Some files require an MPVI2 device in order to...

    Some files require an MPVI2 device in order to open them.
  11. You can find our scanner help file here which has...

    You can find our scanner help file here which has alot of useful information on utilizing advanced features within the scanner...
  12. I replied to that ticket yesterday.

    I replied to that ticket yesterday.
  13. Replies
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    486

    depends, they could have a base cal that they...

    depends, they could have a base cal that they actually done on another vehicle that worked well that they could use as a starting point, takes about 20 seconds to copy over differences. However not...
  14. are you sure that is the right ticket number? ...

    are you sure that is the right ticket number? That doesn't appear to match your email address or your particular issue.
  15. what is your ticket number?

    what is your ticket number?
  16. Replies
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    Please open a support ticket and we can assist...

    Please open a support ticket and we can assist you with this request.
  17. If they weren't tunerlocked then they are likely...

    If they weren't tunerlocked then they are likely corrupted due to flashing an incompatible file.
  18. X36 is a generic error code that basically says...

    X36 is a generic error code that basically says the seed/key algo is not stock(ie tunerlocked), most common read is the ecm being tunerlocked, less common reason would be a corrupt ecm.
  19. Means you didn't read the ECM and you likely read...

    Means you didn't read the ECM and you likely read the AWD system module only.

    Try reading just the ecm in the read window.
  20. Replies
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    Unfortunately you are correct

    Unfortunately you are correct
  21. Replies
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    They probably saved the tune to their laptop or...

    They probably saved the tune to their laptop or pc, thats pretty typical.
  22. Our product does not support mac so if thats what...

    Our product does not support mac so if thats what you are running virtual box on that is likely the issue.
  23. Replies
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    https://support.hptuners.com/

    https://support.hptuners.com/
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    What is your ticket number?

    What is your ticket number?
  25. Replies
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    386

    Yeah your email is rejecting the file we were...

    Yeah your email is rejecting the file we were trying to send.
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