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Type: Posts; User: Bill@HPTuners

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  1. likely using a piggyback or standalone setup,...

    likely using a piggyback or standalone setup, likely not tuning the oem ecm.
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    You need to contact support for the pro link...

    You need to contact support for the pro link cable as you will need to be invoiced for the return shipping.
  3. Open a support ticket please, unfortunately this...

    Open a support ticket please, unfortunately this isn't something we can troubleshoot via the forum.
  4. We support the ECM & TCM in most applications we...

    We support the ECM & TCM in most applications we support. We do not support ABS modules in any application though.
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    open a support ticket, we don't currently support...

    open a support ticket, we don't currently support 17.5.2 but are actively working on it.
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    Please update your software to the newest beta &...

    Please update your software to the newest beta & try reading again, if that doesn't work please open a support ticket.
  7. Please open a support ticket, unfortunately this...

    Please open a support ticket, unfortunately this isn't something we can troubleshoot via the forum.
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    for the most part read/write speeds should be...

    for the most part read/write speeds should be VERY similar.

    Firmware version is listed in an infolog

    Resync checks for new firmware and applies it as necessary, its an automated process.
    ...
  9. 28 credits

    28 credits
  10. really that should be it, if you are still in...

    really that should be it, if you are still in need of assistance I would suggest opening a support ticket.
  11. Ok so I just spoke to our head engineer about...

    Ok so I just spoke to our head engineer about this and this is the feedback I received " so on some 18+ Dodges, MPIDs required the SAC to bypass the gateway, which would require internet"
  12. AFAIK the scanner does not require an internet...

    AFAIK the scanner does not require an internet connection for any vehicle, make sure to repoll for the available pids, this is the most common reason for pids dropping out. Also make sure you are...
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    Please open a sales ticket here for more...

    Please open a sales ticket here for more information https://support.hptuners.com/index.php?/Tickets/Submit
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    reading to 43% would indicate the ecm is not...

    reading to 43% would indicate the ecm is not tunerlocked.
  15. Thread: E92a

    by Bill@HPTuners
    Replies
    3
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    129

    You should consider contacting emotion for...

    You should consider contacting emotion for further information on their product.
  16. Thread: E92a

    by Bill@HPTuners
    Replies
    3
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    129

    Unlikely, while we didn't create nor manufacture...

    Unlikely, while we didn't create nor manufacture the E-motion Ngauge, because the E92A requires an internet connection to flash I don't see their device ever working on this application.
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    Unfortunately not.

    Unfortunately not.
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    Unfortunately not, requires a separate tool, will...

    Unfortunately not, requires a separate tool, will likely never be able to be added to our product.
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    ecm is tunerlocked, you need a new ecm, one that...

    ecm is tunerlocked, you need a new ecm, one that isn't tunerlocked.
  20. No just giving someone your serial number is not...

    No just giving someone your serial number is not enough information to register a device.
  21. Yes you need to license the vehicle with YOUR...

    Yes you need to license the vehicle with YOUR MPVI2 using credits in order to flash the vehicle with your MPVI2. Licenses are linked to the MPVI hardware.
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    Scanner doesn't require credits on ANY vehicle to...

    Scanner doesn't require credits on ANY vehicle to use.
  23. template editor is likely what you want. ...

    template editor is likely what you want.

    https://www.youtube.com/watch?v=_pOYPAVfZZw
  24. in windows 10 go to your display settings and set...

    in windows 10 go to your display settings and set the apps and text size to 100%

    Looks like you have it set to 125% or something larger than 100% which will cause this type of issue.
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    sounds like you are using old software, update...

    sounds like you are using old software, update your software & try again.
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