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I believe I may have been the first too discover this lol. But im always told its( impossible ) or Its your (car) your not crazy mine is doing the same thing sorry I didn't post this sooner very...

I already emailed them Bill the moment you told me yours worked fine.

Subject: [#133162]: Blue tooth will not connect

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Thank you for contacting...

I received an email from support and they have acknowledged the issue. They said they should have a fix Monday hopefully.

I am still in the same boat I have follow the directions to a t. It will Pair but not reconnect also when the scanner is looking for it it freezes the scanner I will post a pic I have to do ctrl alt...

But are you able to reconnect the interface and use it wirelessly the name really doesn't concern me I can. But it is not seeing the interface again once it's paired

Bill I can tell you 100% I followed your directions to a T didn't even really need them at all anyway I paired it successfully however it will not reconnect there is something wrong as far as...

yes that will make it discoverable so you can pair it.

as far as I have gotten it pairing it but it will not reconnect . I have tried both versions with no success I doubt the laptops are your problem. idk if it matters but I have the newest BT5 Bluetooth

I just tried again I turn off all security. deleted then I re paired the interface80262 then it froze I tried both versions . also when I plug it in another device shows up under the Bluetooth menu...

I will try again later im very busy at the moment but as of now I have been unsuccessful. I can pair but not reconnect so it seems. I am using a 2018 MSI GS65 laptop with the internal Bluetooth.80207

interesting…. also I am not able to use Bluetooth at all. but I can Pair but it wont reconnect

please post more detailed info on setup tear make model etc if it matters or the ECM/PCMsetup engine config boosted or na sorry not being ignorant but we all really need to help each other etc:

Interesting..... Im happy to test with you as much as I can. I will re pair in the am and screen shot://www.newegg.com/Product/Product.aspx?Item=N82E16834154804hot step by step! fyi here is my laptop...

I was able too connect it too my Bluetooth but scanner says unable too find interface is the wireless feature not available yet?

Yes sir it is Fixed!

Also is there a way you guys can update the Interface Bluetooth name too something more recognizable if not here is a screen shot after I paired it WT12-A was its name and...

I Triple checked the serial and verification code and I get Interface does not exist trying to add it too my account...?. just received this today. Emailing tech now

That would be very helpful Keith! Also what is the status for shipping on the new interface I read you were shipping yesterday.

ok so lets say I want too change a polling rate that is currently set to 0 (fastest) too another rate and then I want to change it back well 0 is not in the dropdown box so how do I get it back I...

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Seems to be working now Keith! Interesting :confused:

Just received my replacement interface how do I add it too my product key anyone know? I already emailed support

Keith can you please find out an eta on my replacement interface. Please understand my position as I have been stuck with this defective unit since I purchased it 1/19/2018. RMA 122990

https://www.msi.com/Laptop/GS65-Stealth-Thin-8RF just send me a BT Interface

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RMA 122990 Its quite simple really I purchased an new interface and I was broken from day one Severely Lagging. I have past experience with your product. Interestingly enough at the time I was...

I just want to point out that I was RIGHT the ENTIRE TIME!!! A GREAT BIG THANK YOU TOO HP TUNERS for giving me the good ole ROYAL RUNAROUND and Leaving me stuck with a Broken product from day 1 for 5...