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I would suggest opening a support ticket for one on one assistance for this read issue you are having.

We are aware that it went down for roughly 2 hours yesterday late afternoon and again later in the evening, we believe the issue has since been resolved.

We are aware that it went down for roughly 2 hours yesterday late afternoon and again later in the evening, we believe the issue has since been resolved.

x36 on reading means the vehicle has been tunerlocked by the previous tuner. YOu need to replace the ecm with one that hasn't been tunerlocked.

I would suggest emailing support for one on one assistance for this particular issue.

Try closing all software and then deleting your license.dat file so that the software will rebuild it on the next open to see if that fixes the issue. A corrupt license.dat file can cause alot of...

Our servers are working fine and we haven't had any issues recently. We publish when we are having planned outages.

Not the same issue as yours.

writing a custom operating system doesn't automatically brick your ecm, its just to warn you that it can if there is a comms failure during the flash, so yes if you write entire your stock file back...

Tokens are $2USD each so 100 tokens=$200 USD

Your best bet is using an OEM flash device to flash in the vin/os pairing you want

I would suggest using an alternate browser

Yes you must have a license for both vin's and if the os is different you'd need to have a license for the new vin/os pairing you create. I would suggest using our vin changing only as a last...

What about them?

https://support.hptuners.com/hc/en-us/articles/360057756732-How-to-Read-License-and-Flash-an-ECM

correct

I would recommend you contact support directly so that we can work with you one on one with regards to your licensing issue.

Unfortunately yes, I did the vast majority of the approvals and they were kind of all over the place, I checked each file to see if there were any modifications done in the history but thats really...

Please keep in mind it does actually say it on our supported vehicles list

If your items were purchased from us recently I would recommend contacting support so that we can get you a new cable.

You can remove the device from your account and sell it used, unfortunately we cannot accept used returns.

What is your ticket number?

We would suggest opening a support ticket so that we can work with you on a one on one basis.

sounds like he was likely asking for your license.dat file which does not require the device to be functional, it is where the licenses are stored on your pc so that if/when your device arrives even...

at the $299 price point the MPVI2 does not come with any credits, they need to be purchased separately.

The pro feature set add on also does not come with any credits.

MPVI2 uses only universal...