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  1. Thread: Mpv12

    by Bill@HPTuners
    Replies
    2
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    56

    I would suggest opening a support ticket for one...

    I would suggest opening a support ticket for one on one assistance for this read issue you are having.
  2. We are aware that it went down for roughly 2...

    We are aware that it went down for roughly 2 hours yesterday late afternoon and again later in the evening, we believe the issue has since been resolved.
  3. Replies
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    140

    We are aware that it went down for roughly 2...

    We are aware that it went down for roughly 2 hours yesterday late afternoon and again later in the evening, we believe the issue has since been resolved.
  4. Replies
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    103

    x36 on reading means the vehicle has been...

    x36 on reading means the vehicle has been tunerlocked by the previous tuner. YOu need to replace the ecm with one that hasn't been tunerlocked.
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    133

    I would suggest emailing support for one on one...

    I would suggest emailing support for one on one assistance for this particular issue.
  6. Replies
    2
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    91

    Try closing all software and then deleting your...

    Try closing all software and then deleting your license.dat file so that the software will rebuild it on the next open to see if that fixes the issue. A corrupt license.dat file can cause alot of...
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    140

    Our servers are working fine and we haven't had...

    Our servers are working fine and we haven't had any issues recently. We publish when we are having planned outages.
  8. Not the same issue as yours.

    Not the same issue as yours.
  9. Replies
    1
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    173

    writing a custom operating system doesn't...

    writing a custom operating system doesn't automatically brick your ecm, its just to warn you that it can if there is a comms failure during the flash, so yes if you write entire your stock file back...
  10. Replies
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    3,816

    Tokens are $2USD each so 100 tokens=$200 USD

    Tokens are $2USD each so 100 tokens=$200 USD
  11. Replies
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    234

    Your best bet is using an OEM flash device to...

    Your best bet is using an OEM flash device to flash in the vin/os pairing you want
  12. I would suggest using an alternate browser

    I would suggest using an alternate browser
  13. Replies
    3
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    234

    Yes you must have a license for both vin's and if...

    Yes you must have a license for both vin's and if the os is different you'd need to have a license for the new vin/os pairing you create. I would suggest using our vin changing only as a last...
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    916

    What about them?

    What about them?
  15. Replies
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    11,071

    https://support.hptuners.com/hc/en-us/articles/360...

    https://support.hptuners.com/hc/en-us/articles/360057756732-How-to-Read-License-and-Flash-an-ECM
  16. Replies
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    916

    correct

    correct
  17. I would recommend you contact support directly so...

    I would recommend you contact support directly so that we can work with you one on one with regards to your licensing issue.
  18. Replies
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    916

    Unfortunately yes, I did the vast majority of the...

    Unfortunately yes, I did the vast majority of the approvals and they were kind of all over the place, I checked each file to see if there were any modifications done in the history but thats really...
  19. Replies
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    580

    Please keep in mind it does actually say it on...

    Please keep in mind it does actually say it on our supported vehicles list
  20. Replies
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    411

    If your items were purchased from us recently I...

    If your items were purchased from us recently I would recommend contacting support so that we can get you a new cable.
  21. Replies
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    369

    You can remove the device from your account and...

    You can remove the device from your account and sell it used, unfortunately we cannot accept used returns.
  22. What is your ticket number?

    What is your ticket number?
  23. We would suggest opening a support ticket so that...

    We would suggest opening a support ticket so that we can work with you on a one on one basis.
  24. Replies
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    209

    sounds like he was likely asking for your...

    sounds like he was likely asking for your license.dat file which does not require the device to be functional, it is where the licenses are stored on your pc so that if/when your device arrives even...
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    at the $299 price point the MPVI2 does not come...

    at the $299 price point the MPVI2 does not come with any credits, they need to be purchased separately.

    The pro feature set add on also does not come with any credits.

    MPVI2 uses only universal...
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