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Type: Posts; User: Keith@HPTuners

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  1. There are no issues using both at the same time....

    There are no issues using both at the same time. They are designed so that both can be installed simultaneously.
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    Sorry, but with that error, you will need to open...

    Sorry, but with that error, you will need to open up a support ticket so we can further troubleshoot:

    https://support.hptuners.com/
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    It sounds like your software may be out of date....

    It sounds like your software may be out of date.

    Make sure you're using the latest VCM Suite found here: https://www.hptuners.com/downloads/

    The latest stable or the latest beta should work for...
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    MPVI is still supported. Please open up a...

    MPVI is still supported.

    Please open up a ticket here so we can further assist you: https://support.hptuners.com
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    Yea, we still may be able to upgrade your device...

    Yea, we still may be able to upgrade your device to an MPVI2.

    Please reach out to us here: https://support.hptuners.com/hc/en-us/requests/new
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    To better assist you, please open a support...

    To better assist you, please open a support ticket here: https://support.hptuners.com/hc/en-us/requests/new
  7. This was a public DNS issue, outside of our...

    This was a public DNS issue, outside of our control.
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    Please submit a new support ticket here:...

    Please submit a new support ticket here: https://support.hptuners.com/hc/en-us/requests/new

    No worries, it's an easy fix.
  9. I understand your concern. b2clogin is our new...

    I understand your concern.

    b2clogin is our new identity provider. We have decoupled our login authority from our website. This was necessary to allow you to use your same login credentials across...
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    All services should be restored. Sorry about the...

    All services should be restored. Sorry about the delays.
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    We're working on the mpvi2 resync issue as well....

    We're working on the mpvi2 resync issue as well. Hopefully that will be up shortly too.
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    DNS was migrated. For those that are having...

    DNS was migrated. For those that are having issues, it should be functional again shortly.
  13. http://www.hptuners.com/help/vcm-scanner/index.htm...

    http://www.hptuners.com/help/vcm-scanner/index.html?filters.html
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    If you can see the parameter in both versions,...

    If you can see the parameter in both versions, but the value is different, it's possible the older version has a bug that has been fixed in the newer version.

    In that case, you should not adjust...
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    There are many more parameters in the file that...

    There are many more parameters in the file that you can't see.

    Just because you can't see them, doesn't mean those parameters lose their values.
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    The changes you make in beta will still remain in...

    The changes you make in beta will still remain in stable.

    It's simply a matter of visibility.
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    We absolutely do care, which is why we are...

    We absolutely do care, which is why we are supplying you with a refund.

    It's difficult for us to address these types of issues via the forum which is why some HPT staff have PM's disabled. It's...
  18. It's possible it's been locked. What version...

    It's possible it's been locked.

    What version of software?

    What vehicle are you connecting to?

    You may need to open a support ticket here: https://support.hptuners.com/
  19. Please open a support ticket. Include a simple...

    Please open a support ticket.

    Include a simple scanner layout that has 2 gauges, 1 broken and 1 functional.
  20. 4.6 may fix your issue. I recall we did improve...

    4.6 may fix your issue. I recall we did improve the alert ranges for gauges recently.

    I'll look into why 4.4 is showing "no update found". It should show you that 4.6 is your update path.
  21. Looks like a bug. What version of VCM Scanner...

    Looks like a bug.

    What version of VCM Scanner are you using?
  22. Please open a support ticket. We'll get this...

    Please open a support ticket. We'll get this resolved for you.
  23. The current beta does not work well with previous...

    The current beta does not work well with previous versions.

    With the release of VCM Suite 4.8 in the near future, you will be able to run the stable and beta side by side without having to resync...
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    Hello. We will be bringing back .bin -> .hpt...

    Hello.

    We will be bringing back .bin -> .hpt support in the very near future.

    If you are a dealer and already setup with HP Tuners, please reach out to your HP Tuners sales rep and we may be...
  25. Please open a support ticket. We'd like to look...

    Please open a support ticket. We'd like to look into this for you.

    https://support.hptuners.com/
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