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Type: Posts; User: Bill@HPTuners

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    Yeah unfortunately usb cable failures can occur,...

    Yeah unfortunately usb cable failures can occur, we suggest that if you are still under warranty and have a USB cable failure to contact support and we can ship you a new one. Sorry to hear you had...
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    MPVI failures both 1 and 2 are FAR more rare than...

    MPVI failures both 1 and 2 are FAR more rare than a pc/wiring related issue I'm talking 1 out of 1000 odds so asking for the ecm first in this case is pretty common.
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    if you haven't already please open a support...

    if you haven't already please open a support ticket here so that we can assist you further, there are a few things we can have you try https://support.hptuners.com/index.php?/Tickets/Submit
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    Post your STOCK .hpt file

    Post your STOCK .hpt file
  5. Not that we are aware of.

    Not that we are aware of.
  6. Your pc isn't detecting your MPVI2 hardware, this...

    Your pc isn't detecting your MPVI2 hardware, this is likely due to the drivers not being installed, so you should start there. If that does not fix your issue please open a support ticket so that we...
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    I see your only ticket is to sales, not support...

    I see your only ticket is to sales, not support in regards to registering on our forum but it would seem that you have registered on our forum without issue since. If you need further assistance how...
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    M-F during our normal business hours you should...

    M-F during our normal business hours you should have less than a 24hr turnaround for receiving a response.
  9. Correct, just plug in an resync for MPVI2

    Correct, just plug in an resync for MPVI2
  10. If that doesn't do the trick we suggest using a...

    If that doesn't do the trick we suggest using a bench harness.
  11. Considering the age of the vehicle I would lean...

    Considering the age of the vehicle I would lean towards a battery or wiring related issue.
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    https://forum.hptuners.com/showthread.php?50015-Ho...

    https://forum.hptuners.com/showthread.php?50015-How-are-vehicles-licensed
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    Please open a support ticket with a step by step...

    Please open a support ticket with a step by step and details of the results, unfortunately this is not something we can assist you with via the forum.
  14. I would suggest contacting support if you need...

    I would suggest contacting support if you need assistance registering the interface. The licenses are stored on the interface but are app key dependent which you can retreive once you register your...
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    No eta currently

    No eta currently
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    during the typical work week M-F should take less...

    during the typical work week M-F should take less than 24hrs to receive a response to you ticket.
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    2 credits, that allows you to license your...

    2 credits, that allows you to license your vehicle so that you can flash tunes you build for it.
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    depends on the vehicle but typically the MPVI2...

    depends on the vehicle but typically the MPVI2 and enough credits to tune your vehicle is enough. You might also consider opting for the Pro feature set.
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    works fine for me, sounds like possibly a browser...

    works fine for me, sounds like possibly a browser issue to me. I just saved a 2018 Corvette stock file from the repository with a different name and I don't have a license for it.
  20. table requests such as this are best served by...

    table requests such as this are best served by opening a support ticket and providing as much information as you can.
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    Try repolling for supported parameters via the...

    Try repolling for supported parameters via the scanner
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    Support will tell you when the update is ready,...

    Support will tell you when the update is ready, then its just a matter of downloading it and installing it.
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    Usually less than a week for new definition...

    Usually less than a week for new definition updates.
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    Correct.

    Correct.
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    I personally wouldn't recommend segment swapping...

    I personally wouldn't recommend segment swapping from an auto anything to a manual, it rarely works out well as there is alot more to an automatic cal than you can see in the foreground. Usually...
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