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Thread: New Guy: VCM Editor License problem

  1. #1
    Potential Tuner
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    New Guy: VCM Editor License problem

    First time HP Tuners user here. I have a MPVI3.

    I read the file and sent it off. Got a file back and now I am trying to write it. Although I have 4 credits I do not ever get prompted to license my vehicle. Spent some time reading online and haven't found my fix yet. Hoping somebody can chime in.

    Thanks!

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  3. #3
    Potential Tuner
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    Thanks for the link Bill. I did not know how the support ticket system works. I just put in a ticket.

  4. #4
    Potential Tuner
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    ....problem solved

  5. #5
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    Do you mind sharing what the issue was? Might help someone else down the line.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"