Can't write/unlicensed vehicle

[michaelcass]

I'm trying to write a new tune file to my vehicle, I have 4 tunes I was trying to test out. When I tried to write the first one it gave me an unlicensed vehicle error. I unplugged the MPVI3 plugged it back in and resynced it and then it worked. Now when I try to do anything I get an unlicensed vehicle error. It won't let me write anything, not the 4 tunes not my stock tune...nothing. Every time it says unlicensed vehicle and won't let me write anything. I have tried everything I can think of. I've tried resyncing the MPVI3, I made sure I had the latest beta version installed, I completely deleted all VCM software and reinstalled it, I ended up buying more credits to see if that was the issue. On HP tuners it says I have credits, but on VCM editor it says I don't have any licenses, except for my RTD device. Each time I click on write it just says unlicensed vehicle and doesn't give me the option to license it.

After I finished my build, the vehicle wouldn't stay running at idle which is why I needed the tunes to see if it would stay running. Now my car is stuck sitting in the middle of my driveway.


Vehicle: 2019 Dodge Challenger 6.4
Key info: MPVI3, latest beta version installed, security bypass cable installed

HP Tuners Credits Showing.PNGMPVI3 No License.PNG

[Bill@HPTuners]

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com

[michaelcass]

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com

Yes, I opened one earlier today ticket 77825 figured I wouldn't get a response until tomorrow maybe. Was seeing if I could get something figured out today.

[Bill@HPTuners]

might be as easy as deleting your license.dat file from your settings folder, that usually fixes these types of issues.

[michaelcass]

Ok Bill, I will give that a try.

[michaelcass]

might be as easy as deleting your license.dat file from your settings folder, that usually fixes these types of issues.

Thanks Bill, that fixed it.

[batsy74]

wondering where my settings folder might be found....

[crankz1]

wondering where my settings folder might be found....

Look in your Documents folder for the hptuners folder