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Thread: Replaced under warranty but can?t use credits

  1. #1
    Potential Tuner
    Join Date
    Jun 2023
    Posts
    2

    Replaced under warranty but can?t use credits

    I was recently in the middle of a flash and my interface quit working. It was replaced under warranty with no problem and when I received the new interface I registered it. Says I have 4 credits. When I hooked back up to the vehicle it worked but says unlicensed vehicle and don?t give the option to use the credits to license it.
    Can anyone help with an answer for this issue

  2. #2
    Advanced Tuner Pulse_GTO's Avatar
    Join Date
    Apr 2008
    Posts
    329
    I would contact support and see if they are able to transfer the license from your old device to the new warranty device.

  3. #3
    Potential Tuner
    Join Date
    Jun 2023
    Posts
    2
    Figured it out finally had to delete everything and start over so it wouldn?t recognize anything from before