Are we supposed to get an auto response when sending a support email? I keep getting no response. I used to get an auto response within minutes of sending an email.
Are we supposed to get an auto response when sending a support email? I keep getting no response. I used to get an auto response within minutes of sending an email.
Not even a response to this even...wtf
yes, an automated email gets sent out instantly after submission. I just tested this and the system is working fine.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
I have 5+ emails over the last few weeks with zero response sent from 2 different email addresses.Originally Posted by Bill@HPTuners
Is this after opening a support ticket or sending an email to support?
Trying to open a ticket. Not responding to an open one.
What are the two email addresses? I can search them that way.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
info@ and Tony@
umstuning.com
Last ticket we received from info@ was back on Sept 25/26 and there was a bunch of back & forth emails on that ticket regarding a 04 Ram. I don't see any tickets from Tony@
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
Most recent was from Tony@ on oct6
Originally sent From info@ on oct5
Then the previous one which I managed to reach out on an open ticket that got me a response which were Sent on 9/12 re sent on 9/13 that I also sent out on tony@ but I can?t find it. So maybe a little exaggeration on 5+ but 4 for sure.
I would suggest submitting your tickets here https://support.hptuners.com/hc/en-us/requests/new
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
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