has anyone had any issues reading a stock file on the 2021 f150 Powerboost, I have already done the the MG1 PCM service. I have already submitted a ticket and we are attempting to figure it out but nothing yet.

If I click gather info it pulls up the info and I hit read it will start and then ask me to turn off for 3 sec and turn back on and press ok, it immediately fails after I press ok.

if I just press read it freezes / locks up vcm editor and I have to close it with the task manager.