Error connecting MPVi2 with Windows 11 drivers not found

[WesDuenkel]

Just upgraded to a new computer with windows 11, but now my MPVi2 Doesn't connect. Seems to be a driver problem. See the attached screen shot of my device manager.

I've installed the drivers per the HPTuners Software page, but no luck. Please help! Screenshot 2023-10-21 at 1.47.20 PM.png

[Mully95]

Did you ever figure it out. I'm getting the exact same thing you're having. If you have any info it would be greatly appreciated.

[WesDuenkel]

This thread should help: https://forum.hptuners.com/showthrea...297#post756297

[Bill@HPTuners]

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket where you've reported the issue? If not, please open a support ticket here: https://support.hptuners.com

[Mully95]

I summited a ticket.

thanks a bunch

[Mully95]

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket where you've reported the issue? If not, please open a support ticket here: https://support.hptuners.com

I sent a ticket to support and this is their response

"Thank you for contacting HPT Support.

We do not provide support for Mac or Mac with VE installed and are unable to troubleshoot issues in this environment.

We recommend a Windows PC that meet our minimum requirements:

2 GHz CPU.
4 GB RAM.
Microsoft Windows? 10
Microsoft . NET Framework 4.6. 1 or higher.
USB Port."

I'm running Parallels on my old MAC computer and HPT works fine. I realize HPT does not like to support Macbook computers even when it runs Windows. If I could somehow just get the driver to work on my new MAC while running Parallels it most likely would work just fine.

[MultiVAC]

I came across this thread in my search, wanted to offer what worked for me -

I was able to get a new Windows 11 laptop (with just a normal x86 intel chip) working with the MPVI2. It wasn't detecting over USB, but my 10yr old W10 laptop and 5yr old W10 desktop detected it fine.

On VCM 5.0.4 / Downloaded FTDI Windows (Desktop) x64 driver, version 2.12.36.4 from https://ftdichip.com/drivers/d2xx-drivers/ - The actual files, not the setup executable.
In Device Manager -
Uninstall and Update drivers on (Under "Ports (COM & LPT)" ) with FTDI 2.12.36 x64 for "USB Serial Port (COM3)"
I think it was ftdiport.inf

-Might not be COM3 - unplug/replug MPVI2 to confirm

Uninstall and Update drivers on (Under "Universal Serial Bus Ccontrollers" ) with FTDI 2.12.36 x64 for "USB Serial Converter"
I think it was ftdiport.inf

Copied ftd2xx.h, ftd2xx.lib, ftd2xx64.dll under that driver download into INSTALLPATH/HP Tuners/VCM Suite
Restart VCM - Resync works