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Thread: Could not find the interface

  1. #1
    Potential Tuner
    Join Date
    Dec 2023
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    2

    Could not find the interface

    This has me baffled. I have an MPVI Pro and it had been working fine. I did a data log driving to a friends house, no problem all worked well. Then when I was leaving I was going to record another data log, but it kept saying could not find the interface. So I reboot the laptop, same thing. Try different USB ports, same thing. Get home and try a different USB cable, same thing. Try the USB cables with an aftermarket EFI system I have, and no problem. So the cables are good, the laptop and ports are good, but I still cant connect!
    So I tried my snap on scan tool and it connects and reads all data just fine. Any ideas what could be up? Could it be a barely used HP tuners interface has an issue? Hope not I am sure it is out of warranty but has only been used a dozen times or so! I am hoping it is something simple!
    Thank you!

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,268
    Sounds like the USB port failed, MPVI1 devices haven't been made since 2018ish and are all out of warranty.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"