I've searched for this and found all sorts of threads, but nothing with a helpful answer, so I'm asking here.
The segment swap option is grayed out and not selectable. I'm completely aware that the OS versions need to be the same (and they are). Though it doesn't seem like a very complex procedure, I have both read, and watched, the instructions/videos about how to do this. In everything I have seen the option isn't grayed out.
For testing purposes, I have even tried it on two identical vehicles (part of our company fleet with the same year, make, model, and options) that not only have the same OS, but also the same segment calibrations.
What am I doing wrong?