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Thread: Win 11 - Only Audio Track loaded | HEVC

  1. #21
    Potential Tuner
    Join Date
    Jul 2024
    Posts
    5
    For me my quick resolution is this:
    Just install the old version right over the older version.
    At this day the faulty version evolved to 2.1.1803.0 but I can just install the older version over the faulty. There is a small warning "There is just a newer version of...installed" but I can ignore it.
    Disabling Windows Update for MS Store didn't work for me.

  2. #22
    Hello 2fast4you, so I have put the older version it work I can see the video but as soon I it a botton stop or play it freeze the app and I need to close. I am running Windows 11 Pro x64. Have you the same Operating system?picture.jpg

  3. #23
    Potential Tuner
    Join Date
    Jul 2024
    Posts
    5
    Quote Originally Posted by [email protected] View Post
    Hello 2fast4you, so I have put the older version it work I can see the video but as soon I it a botton stop or play it freeze the app and I need to close. I am running Windows 11 Pro x64. Have you the same Operating system?picture.jpg
    Yes, I'm also running Win11 Pro x64.

  4. #24
    Potential Tuner
    Join Date
    Oct 2024
    Posts
    1
    I've had the same issue at the same time as the original post. I've swapped email with support. The general message I got was, 'Hey someone is having the same problem'. 'Not our fault, have a nice day.' Microsoft made some updates to HEVC extensions since but it still doesn't work. HPtuners should post it no longer supports GoPro files and be done with it.