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Thread: Licensed vehicles asking to be licensed again

  1. #1
    Tuner in Training
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    Jan 2019
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    Licensed vehicles asking to be licensed again

    2 vehicles that I have worked on multiple times in the past, one just last week, are both asking to license the vehicle when I attempt to write a new file. Vehicle "A" is on my MPVI and vehicle "B" is on my MPVI3. I have tried with the Beta and the stable version. I have resynced the MPVI3 and it did a firmware update with no change in being able to write vehicle "B". I could not even read the file with the MPVI on vehicle "A". I have not opened a ticket yet, wanted to make sure there is not something simple I am missing some where.
    Thanks

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    I would definitely recommend opening a support ticket in this case.
    You can open a support ticket here https://support.hptuners.com/

  3. #3
    Tuner in Training
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    Quote Originally Posted by Bill@HPTuners View Post
    I would definitely recommend opening a support ticket in this case.
    Will do. Thank you

  4. #4
    sound like a problem with 5.1 as I've had to updated to this beta version, licensed a tune that I needed to do, flashed the first calibration change then tried to fash it again where now it's saying Unlicensed vehicle.

  5. #5
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    Quote Originally Posted by b00sty View Post
    sound like a problem with 5.1 as I've had to updated to this beta version, licensed a tune that I needed to do, flashed the first calibration change then tried to fash it again where now it's saying Unlicensed vehicle.
    What is your support ticket number? Not a 5.1 problem AFAIK.
    You can open a support ticket here https://support.hptuners.com/

  6. #6
    Advanced Tuner
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    May 2006
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    Disconnect your device, Go to my documents/hptuners/settings delete the license.dat file then reconnect and resync your device.

    I have had to do this when switching between devices.

    It seems to get confused as to what device you are using.