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Thread: Med 17.5.21 Can not read ECU

  1. #1
    Potential Tuner
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    Jun 2024
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    Med 17.5.21 Can not read ECU

    Hi guys!
    I recently bought the new HP-tuner mpvi3, installed beta suit, registered my device successfully.
    And it failed to read the ecu. I have loaded it with 2 universal credits and i also try to recync my device.
    It detected my ECU version correctly, but it stops there.
    I have ofc internet in my laptop thru my phone and have my device correctly pluged in.

    Edit: My car is a Golf MK7 1.4TSI 2015

    What have I done wrong?

    Best regards

    Newbie Oskar
    Last edited by Oskarlb; 3 Weeks Ago at 11:23 AM.

  2. #2
    Tuner in Training
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    Its a 2021 car model ??

  3. #3
    Tuner in Training
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    What is the error that comes up when you try to read the ECU? It is possible they just do not have the OEM file for your ECU. If you create a service ticket they can often get that taken care of for you.

  4. #4
    Potential Tuner
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    Sorry, Golf MK7 1.4 Tsi 2015

  5. #5
    Potential Tuner
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    Uhm, when it starting to read my ECU i can identify it as a med 17.5.21....but after that it says : Faild

    On their website my exact ecu will be find there. So it should read my ecu without problem.

  6. #6
    Advanced Tuner
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    I would suggest getting in touch with HP Tuners support... [email protected]

    DodgeBoy.
    Email: [email protected]
    YouTube: https://www.youtube.com/@dodgeboy2785

  7. #7
    Tuner in Training
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    Jan 2022
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    hp tuners support are very bad, not to mention non-existent, they do everything they can to not help you, one year with a med 9.1 with cks problems and refused to correct

  8. #8
    Potential Tuner
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    I take a support ticket and did get a replay. I need to send them some new logg and info file.
    Gonna do that tomorrow. I keep you guys updated on this matter. Perheps this might be helpfull for some other with same problem.

  9. #9
    Advanced Tuner
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    Quote Originally Posted by Oskarlb View Post
    I take a support ticket and did get a replay. I need to send them some new logg and info file.
    Gonna do that tomorrow. I keep you guys updated on this matter. Perheps this might be helpfull for some other with same problem.
    Sounds good.
    I have similar issues with a Dodge vehicle... after sharing info file and such, an updated Beta version solved my issues.

    Keep us posted.

  10. #10
    Potential Tuner
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    Jun 2024
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    Welll, I did try the newest beta version and it was also failing.
    I did try to read my friends SKoda (Med 17.5) to see if the problem was my car or not, and i didnt manged to read out his ecm as well.
    I think there is an other issue rather then my computer/setup. When I did stage 1 by a tuner he could easy do that via my odb-interface.
    I think I have to get a stockfile and use my credit to write it in and there fore "unloock" my ecu. Could that be a solution?

  11. #11
    Potential Tuner
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    Jun 2024
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    Hey guys,

    A quick update, HP-tuners will take this matter to their expert team.

    Thank you for contacting Support Oskar

    I have escalated this issue to engineering for further research. Issues are addressed based on priority, complexity, and availability of the appropriate engineer. Unfortunately, I can't give you a timeline for when our engineering team will be able to solve this problem. When an resolution is complete or further information is required we'll reach out to you.

    If there is others out there who has the same problem regarding VAG, pleace write to me, and perheps this will get futher in line.