problem with application key

[rynez06]

my application key provided is not working, i recently bought the software and it came in today. i try to open up the editor and it asks for my application key, well it doesnt work.
my serial number is 1036493155 please help

[Bill@HPTuners]

make sure you copy & paste it directly from the email...don't try to type it in as it leaves too much room for error. Also when your copying don't accidentaly grab any excess blank frames otherwise it will reject it.

[Keith@HPTuners]

Check your e-mail.

I e-mailed everyone who would be affected with brand new MPVI units the solution. You need to download the latest 2.1.17, the link is in the e-mail I sent.

In some cases I sent two to make sure you guys got it.

[bulletLS1]

where is the link for the 17th version

[Bill@HPTuners]

.17 is a beta version and is not a general public release. Read this thread for more info on Beta & who should & shouldnt have a beta version http://www.hptuners.com/forum/showthread.php?t=5707

[bulletLS1]

the things is that I bought the suite and came with the 12th version and it did NOT work and keith sent me the 13th beta, it worked as expected, now that I have a new computer I intalled the 16Th, and now the problem is that somehow the new editor does NOT recognize some strings of date-time, of my last tunes... Im still stuck editing w/old comp, scaning w/new comp...

yesterday Keith writed about the 18TH to be released any day.

[Bill@HPTuners]

sounds like its an issue with how your computer was setup...I've read about this before I see if I can't weed through some posts to get you the answer.

[Bill@HPTuners]

can you provide, verbatum, the error your receiving so I can do a search for you?

[bulletLS1]

thanks foff, I enclose the ORIGINAL scan of my oem tune, that has an very earlier date and it can be read on both comps, and my last tune that can only be read on the old comp, maybe you can check in the date-time area of the suite and why is rejecting the "newer" tunes.

[Bill@HPTuners]

see thats weird...I can open & edit both of those files without issue...would you mind providing the error you are receiving so I can do a search for you? Or a screenshot of the error...I know I've heard of this happening before but I can't remember where to go to correct it, but im sure it was posted.

[bulletLS1]

as I open the file with the tune I want (recent) a warning apear stating ***UNABLE TO OPEN FILE
STRING WAS NOT RECOGNIZED AS VALID DATE TIME.***
after pressing OK, If is a "primary" file, the whole editor jus quits (like I've pressed the X in closing program) if is a "compare" file it just not open.

[bulletLS1]

sorry for the stupid question but how do I do a "screen shot" (I have the dam VISTA).
Im in my office so I dont have my camera w/me (sorry)

[EC_Tune]

Print Screen. then open Paint, Ctrl-V (paste) save as Jpeg.

[bulletLS1]

fond the way!

[Bill@HPTuners]

http://www.hptuners.com/forum/showth...light=military

bam!

has to do with you using military time on this computer...change it to regular & that should fix all.

[bulletLS1]

I was AMAZED of such a stupidity....
tried to normal... did not worked (!?)
resterted... did not worked... here is proof!:

[bulletLS1]

first: thanks EC TUNE for the tip, I felt bad for stealing credit....

I will dig a little more tonight with the regedit, is that this "new" computer was a display.... and I have to go thru all, maybe formating the whole thing because I found a lot of garbage, some virus (eventhou norton was running) norton is a PIA, installed AVG and catched a lot, even thou norton was "on watch".... I did changed the "as came" AM_PM to 24....

tried reverse fixing with old computer (XP) changing AM_PM to 24 and vice versa, and either way had NO TRUBLE (!!!!!!!????????) reading all files!!!!
my other solution will be to upload maybe 4 known good tunes to the vcm, then read entire vcm...

[bulletLS1]

Ok guys:
Again thanks foff for your time, I did some searching in my computer and after some head scratching (I DO bath!) the dam DATE format is what the comp made fists, aparently it went crazy with month bigger than 12!!!
now all files work!!!
THANK YOU, THANK YOU, THANK YOU!!!!!!!

[Bill@HPTuners]

[LSXtreme]

i just got a laptop with vista as well the other day and installed the 2.1.18 version on and my application key wont work as well... if i read correctly i need the .17 version first? if thats the case can i get that sent to me as well?? thanks!