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Thread: Having troubles loading up tune/log files

  1. #1
    Tuner in Training
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    Mar 2022
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    British Columbia
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    Having troubles loading up tune/log files

    Screenshot (15).png

    trying to load up a tune file and keep getting this. I have been able to load it up a couple times but most of the time this happens and it never actually loads and I cant close the software. it will do it with other files as well so I don't think its a file problem Its the same with the scanner. any ideas? I have updated the latest software and tried installing older ones too but the same thing happens. any help would be appreciated thanks!

  2. #2
    Senior Tuner
    Join Date
    Jan 2022
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    fountain valley
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    One drive has been completely uninstalled?

    have you tried saving the .hpt files elsewhere and the problem persists?

    did you start a ticket?

  3. #3
    Tuner in Training
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    Mar 2022
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    British Columbia
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    one drive is still installed. what is the reasoning behind uninstalling it?
    I updated the MPVI drivers this time as well as the software and that seems to have fixed the file opening problem on both the scanner and editor. but there is a new problem.Screenshot (16).pngScreenshot (17).png
    this happens when I try to read a vehicle. i will open a support ticket and see what they say.

  4. #4
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    Jun 2004
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    Hailing from Parts Unknown
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    you able to post the work ford.hpt file for review?
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  5. #5
    Tuner in Training
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    here you go
    Attached Files Attached Files