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Thread: Unable to ping / update license info on new PC

  1. #1
    Tuner in Training
    Join Date
    May 2007
    Posts
    14

    Unable to ping / update license info on new PC

    I've tried searching and can't seem to figure out the issue here.

    I'm on a new Win7 desktop. I'd like to be able to edit and save HPT files here. I connected the interface to the USB port, but it's telling me it can't update for licenses unless it's connected to the OBD-II port?

    Anyone encounter this before?

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,265
    Sounds like you didn't install the mpvi drivers, check your usb device manager window.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  3. #3
    Tuner in Training
    Join Date
    May 2007
    Posts
    14
    How in the world did I miss that... Problem solved. Thanks!