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Thread: Re-sync failed. Contact customer support

  1. 12-01-2024 #1
    No1n3
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    Re-sync failed. Contact customer support

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    What is the best way to go about this? just got my swap buttoned up and cant get the mpvi3 to sync up.
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  2. 12-02-2024 #2
    Bill@HPTuners
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    Link is in my signature.
    You can open a support ticket here https://support.hptuners.com/
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  3. 12-05-2024 #3
    marleyperformance
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    Could also use some help with this issue.
    Support
    Nov 10, 2024, 1:54 PM
    Your request (458217) has been received and is being reviewed by our support staff.
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  4. 12-05-2024 #4
    Bill@HPTuners
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    Quote Originally Posted by marleyperformance View Post
    Could also use some help with this issue.
    Support
    Nov 10, 2024, 1:54 PM
    Your request (458217) has been received and is being reviewed by our support staff.
    Our support tech has been in back & forth contact with you, you hadn't responded to his last message until yesterday evening. He should be responding shortly.
    You can open a support ticket here https://support.hptuners.com/
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  5. 12-07-2024 #5
    uarperformance
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    Unable to resync with either MPVI2 or 3

    Having an issue with my resync. I purchased credits last week and it still wont update. Also wont update from help screen. Has same message.
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    Last edited by uarperformance; 12-07-2024 at 03:09 PM.
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  6. 12-07-2024 #6
    Bill@HPTuners
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    Quote Originally Posted by uarperformance View Post
    Having an issue with my resync. I purchased credits last week and it still wont update. Also wont update from help screen. Has same message.
    Please open a support ticket.
    You can open a support ticket here https://support.hptuners.com/
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  7. 4 Weeks Ago #7
    whatamidoing
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    Quote Originally Posted by uarperformance View Post
    Having an issue with my resync. I purchased credits last week and it still wont update. Also wont update from help screen. Has same message.
    did you get a resolution? wondering your time frame, as i too have this issue.
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  8. 4 Weeks Ago #8
    Bill@HPTuners
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    Quote Originally Posted by whatamidoing View Post
    did you get a resolution? wondering your time frame, as i too have this issue.
    one of our tech's replied to you a short time ago. CYM
    You can open a support ticket here https://support.hptuners.com/
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  9. 4 Weeks Ago #9
    Coldfusion
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    I had the same issue to contact support on my MPVI2 after a forced firmware update and after it gave a red light status. I figured out the failed part after some testing since I do electronics repair. Mine had a hardware failure so I ordered a new NXP MK26FN* chip. My unit was out of warranty so I took on repairs myself. Anyone have a copy of the firmware I can flash to a new blank chip to get this thing going again? I can provide my serial number in a message if needed. I just wanna get this thing working again since I had customers tunes linked to the MPVI2. If I cant get help can I at least get licenses transferred to my MPVI3? I like my MPVI2 still since its more compact to fit in my labtop bag. The MPVI3 is bulky for some OBD2 ports and I have to use an extender on some vehicles when I do just some datalogging to see what's going on with a customers car. Any info would be great especially a copy of some firmware to put back on my new chip and resync it again.
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  10. 4 Weeks Ago #10
    whatamidoing
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    yep, got it resolved, thanks.
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