Inrace not recognized by computer

[85mudblazin]

I just got my HP Tuners Pro in today and I cant get the computer to recognize the interface to be able to install the drivers.

I found a link on here where you can dowload the drivers and unzip them onto the destop but that didnt do anything.

I dont speak the computer language very well so any help is appreciated!!

Ow and im running windows XP.

Thanks
-Chris

[Bill@HPTuners]

Here's a how to http://www.thetuningdoctor.com/HPTun...PVIDrivers.swf

[85mudblazin]

I have dowloaded the drivers to my desktop and extracted them. But it still wont recognize the USB device.

I have tried to put it onto 3 computers and they all same the same thing. As soon as I plug it into my computer a bubble pops up saying a USB device cannot be recognized. The USB port then shows that there is a unknow device plugged into it.

When I first got the software I found out that the driver that I needed (.dll file) was missing so maybe that has something to do with it?? But I downloaded it from another site so it should work right??

Thanks
-Chris

[Bill@HPTuners]

does the green power light on the interface come on when you plug it into a computer?

[85mudblazin]

Yes it does.

[85mudblazin]

Step 1 in these directions (1) If FTDI A,B are seen and not HP Tuners MPVI Channel A, B, right click on FTDI A and uninstall. Do the same for FTDI B.

I dont even see FTDI A,B.

To find them I rght click on My computer, go to manage, then device manager, and he in he USB controllers is where the drivers should be right??

[85mudblazin]

Well I figured out the problem.....bad USB cable

Had a spare cable and just tried it for giggles, and it worked!!