VCM Scanner always says: "Erase Logs Failed"

[GNXClone]

Everytime I erase my logs from the MPVI Pro Interface, the dialog's status bar tells me, "Command: Erase Logs Failed". it does this everytime, regardless of how many logs there are or how large the logs are, and also when no logs are present. The logs do seem to erase though.

Also, I occasionally get the "ERR" LED when I try to start recording. This morning, it refused to log at all, giving me a "ERR" everytime. Power cycling did not help.

Since arriving at work, I've done another "Erase Logs" step and will try recording again tonight when I leave work.

Regards,
-Mike

[Bill@HPTuners]

What software version are you running? Can you post a .hpt file of the vehicle in question so we may try and recreate it?

[GNXClone]

I am running version 2.2.0.0.

It doesn't seem to matter which HPT file I have loaded into the ECU. Nor does it matter which CFG I have laoded into the interface. Attached are my latest HPT and CFG.

Here's what I do.

1) Get in car
2) Connect MPVI pro interface to OBD-II cable.
3) Verify power on interface
4) Start car
5) Press and hold record until record LED illuminates
6) drive to destination
7) Press and hold stop
8) Wait for BUSY LED to stop blinking
9) Disconnect interface from OBD-II cable
10) shut off car
11) Connect interface box to PC and fire up VCM scanner
12) Read/Save log
13) Perform "Erase Logs" command
14) Get "Erase Logs Failed" message

Thanks,
-Mike

[Bill@HPTuners]

People should take notes from that post on how to recreate something

I'll try and test it out on my car later today with 2.2.0 to see if I can recreate it.

[Pro Street]

I had the erase fail this weekend one time out of about 7 logs.I just tried it again and it erased with out error.

[Bill@HPTuners]

Try this for S's & G's

1) Get in car
2) Connect MPVI pro interface to OBD-II cable.
3) Verify power on interface
4) Start car
5) Open vcm scanner
6) Click the connect icon
7) Delete any unsupported PID's showing
8) Click Scan-MPVI Pro Data Logging
9) Click Write Config
10) Disconnect usb from interface & laptop
11) Press and hold record until record LED illuminates
12) drive to destination
13) Press and hold stop
14) Wait for BUSY LED to stop blinking
15) Disconnect interface from OBD-II cable
16) shut off car
17) Connect interface box to PC and fire up VCM scanner
18) Read/Save log
19) Perform "Erase Logs" command

It may or may not do anything but I cannot recreate the failure so we'll try something different to get you so you can't create it.

Also are you able to erase them without issue following the help guides quick erase procedure?

When not logging, hold the record and stop buttons for 2 seconds to erase the logs without the laptop. The Busy LED will blink until all logs are erased.

[BennyHHR]

You may be onto something there, Mr. Bill...

The MPBI Pro does NOT like to play right with an unsupported PID written to it, especially for stand alone logging.

Been there, done that, too many times!

[GNXClone]

Thanks Bill, I will give both of those a try.

-Mike