Gary from Morgan Hill, Ca.
I have over 25 years serious high end trackside tuning & setting up systems Bosch, Modas Sport, Win Darab, Motec, etc. On Reiley Daytona Prototypes, GT/ST cars As well as over 30 years Top Fuel, & Alcohol analog tuning (mechanical injection) and many class eace cars as well as new street performance cars boosted & non.
I just purchased HP Tuners MPVI and prior to purchase just to test response time sent two e mails in the general section regarding tech support & two days still no response, recieved HP Tuners, had an issue with MPVI only loading driver A, was not an issue with my computer, serial port, settings, or internet, sent two e mails to tech support, now over 24 hours still no reply ultimately fixed the issue myself, the software works as stated, however because of the clear lack of due dilligence and timely response time I can see I'll only use it in a very limited capacity, my point being, I have a direct line of communication with the head engineers at both Bosch & Motec, as well as Holley, FAST, & EFI live (the last three I routinely use for street tuning)
So unfortunately I cant give any positive review for their tech support or communication